Compare Teamwork Desk, Track-It!, and BMC FootPrints Service Core

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 28 reviews)
7.9
(Based on 68 reviews)
7.7
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 30 reviews)
8.0
(Based on 68 reviews)
7.5
(Based on 40 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 16 reviews)
7.5
(Based on 41 reviews)
7.9
(Based on 16 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 15 reviews)
8.0
(Based on 43 reviews)
8.2
(Based on 14 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 27 reviews)
7.9
(Based on 53 reviews)
8.1
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 15 reviews)
8.1
(Based on 41 reviews)
9.1
(Based on 13 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 30 reviews)
5.9
(Based on 67 reviews)
5.9
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
79.4%
12.3%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.6%
56.2%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
31.5%
62.2%
 
Marketing and Advertising
23.9%
Information Technology and Services
13.8%
Higher Education
23.0%
 
Information Technology and Services
19.6%
Hospital & Health Care
9.6%
Law Practice
18.0%
 
Computer Software
8.7%
Higher Education
7.4%
Information Technology and Services
18.0%
 
Logistics and Supply Chain
6.5%
Utilities
5.3%
Hospital & Health Care
8.2%
 
Internet
6.5%
Law Practice
5.3%
Computer Software
4.9%
 
Other
34.8%
Other
58.5%
Other
27.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Matthew M.
User in Computer Software

Being able to put your support tickets in system is a great way to stay organize. Thats exactly what this product was designed for. You can embed a script and add it to your website for support that customers can simple create a ticket in a matter of...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Kyle L.
User in Utilities

The UI is a bit outdated and there is a lot that I don't know.

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Ask Teamwork Desk a QuestionContact Teamwork DeskRequest More InformationRequest More InformationAsk BMC FootPrints a QuestionContact BMC FootPrints
Kate from G2 Crowd

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