Compare Teamwork Desk, Track-It!, and BMC Remedy

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 28 reviews)
7.9
(Based on 68 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 30 reviews)
8.0
(Based on 68 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 16 reviews)
7.5
(Based on 41 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 15 reviews)
8.0
(Based on 43 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 27 reviews)
7.9
(Based on 53 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 15 reviews)
8.1
(Based on 41 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 30 reviews)
5.9
(Based on 67 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
79.4%
12.3%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.6%
56.2%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
31.5%
74.3%
 
Marketing and Advertising
23.9%
Information Technology and Services
13.8%
Information Technology and Services
32.4%
 
Information Technology and Services
19.6%
Hospital & Health Care
9.6%
Telecommunications
9.1%
 
Computer Software
8.7%
Higher Education
7.4%
Hospital & Health Care
6.2%
 
Logistics and Supply Chain
6.5%
Utilities
5.3%
Higher Education
4.4%
 
Internet
6.5%
Law Practice
5.3%
Computer Software
4.4%
 
Other
34.8%
Other
58.5%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Greg M.
User in Internet

It's a full-blown, enterprise-grade ITSM suite. For those who are looking to implement ITIL practices, Remedy will help you do so, with modules like asset and configuration management, incident and problem management, change management, and so forth. Done...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User in Information Technology and Services

It looks outdated, the interface looks like an Excel spreadsheet. Althought it does work, just doesn't look like anyone put a lot of thought into the asthetics.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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Kate from G2 Crowd

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