Compare Teamwork Desk, Track-It!, BMC Remedy, and BMC FootPrints Service Core

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
7.9
7.4
Ease of Use
Ease of Use
8.6
7.8
7.1
7.0
Ease of Setup
Ease of Setup
8.6
7.3
6.9
7.3
Ease of Admin
Ease of Admin
8.9
7.8
7.2
7.4
Quality of Support
Quality of Support
8.9
7.7
7.3
7.8
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.8
5.3
Meets Requirements
Teamwork Desk
8.9
Track-It!
7.7
BMC Remedy
7.9
BMC FootPrints Service Core
7.4
Ease of Use
Teamwork Desk
8.6
Track-It!
7.8
BMC Remedy
7.1
BMC FootPrints Service Core
7.0
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
BMC Remedy
6.9
BMC FootPrints Service Core
7.3
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
BMC Remedy
7.2
BMC FootPrints Service Core
7.4
Quality of Support
Teamwork Desk
8.9
Track-It!
7.7
BMC Remedy
7.3
BMC FootPrints Service Core
7.8
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
BMC Remedy
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Teamwork Desk
9.2
Track-It!
5.6
BMC Remedy
5.8
BMC FootPrints Service Core
5.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.0%
4.1%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
56.0%
21.9%
32.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
32.0%
74.0%
60.9%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
BMC FootPrints Service Core
Small-Business
6.5%
Mid-Market
32.6%
Enterprise
60.9%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Information Technology and Services
32.6%
Higher Education
22.6%
 
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Telecommunications
9.1%
Law Practice
17.7%
 
Internet
8.5%
Higher Education
7.3%
Hospital & Health Care
6.2%
Information Technology and Services
17.7%
 
Computer Software
8.5%
Utilities
5.2%
Higher Education
4.3%
Hospital & Health Care
8.1%
 
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Computer Software
4.3%
Computer Software
4.8%
 
Other
34.0%
Other
59.4%
Other
43.5%
Other
29.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
BMC FootPrints Service Core
Higher Education
22.6%
Law Practice
17.7%
Information Technology and Services
17.7%
Hospital & Health Care
8.1%
Computer Software
4.8%
Other
29.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Using Teamwork helps organize current, former, and future projects in one place. You are able to see, when deadlines may potentially clash, and future projects can be better organized. Also, using TW tools, you can see the status of each of the tasks. Also,...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 Crowd User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Using Teamwork helps organize current, former, and future projects in one place. You are able to see, when deadlines may potentially clash, and future projects can be better organized. Also, using TW tools, you can see the status of each of the tasks. Also,...

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

BMC Remedy
Most Helpful Favorable Review
Suzanne B.
User in Hospital & Health Care

This software can be configured to do just about anything and is used in many very successful companies.

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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BMC FootPrints Service Core
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