Compare Teamwork Desk, Track-It!, BMC Remedy, and CA Service Management

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Track-It!
Free Trial Unavailable
BMC Remedy
Free Trial Unavailable
CA Service Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
7.7
7.9
8.1
Ease of Use
Ease of Use
8.6
7.8
7.1
7.1
Ease of Setup
Ease of Setup
8.6
7.3
6.9
6.5
Ease of Admin
Ease of Admin
8.9
7.8
7.2
7.5
Quality of Support
Quality of Support
8.9
7.7
7.3
7.4
Ease of Doing Business With
Ease of Doing Business With
8.9
7.9
7.9
8.2
Product Direction (% positive)
Product Direction (% positive)
9.2
5.6
5.8
5.2
Meets Requirements
Teamwork Desk
8.9
Track-It!
7.7
BMC Remedy
7.9
CA Service Management
8.1
Ease of Use
Teamwork Desk
8.6
Track-It!
7.8
BMC Remedy
7.1
CA Service Management
7.1
Ease of Setup
Teamwork Desk
8.6
Track-It!
7.3
BMC Remedy
6.9
CA Service Management
6.5
Ease of Admin
Teamwork Desk
8.9
Track-It!
7.8
BMC Remedy
7.2
CA Service Management
7.5
Quality of Support
Teamwork Desk
8.9
Track-It!
7.7
BMC Remedy
7.3
CA Service Management
7.4
Ease of Doing Business With
Teamwork Desk
8.9
Track-It!
7.9
BMC Remedy
7.9
CA Service Management
8.2
Product Direction (% positive)
Teamwork Desk
9.2
Track-It!
5.6
BMC Remedy
5.8
CA Service Management
5.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.0%
4.1%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
56.0%
21.9%
18.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
32.0%
74.0%
75.0%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
CA Service Management
Small-Business
6.3%
Mid-Market
18.8%
Enterprise
75.0%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
13.5%
Information Technology and Services
32.6%
Information Technology and Services
31.4%
 
Information Technology and Services
19.1%
Hospital & Health Care
9.4%
Telecommunications
9.1%
Hospital & Health Care
17.1%
 
Internet
8.5%
Higher Education
7.3%
Hospital & Health Care
6.2%
Staffing and Recruiting
8.6%
 
Computer Software
8.5%
Utilities
5.2%
Higher Education
4.3%
Insurance
5.7%
 
Logistics and Supply Chain
6.4%
Law Practice
5.2%
Computer Software
4.3%
Higher Education
5.7%
 
Other
34.0%
Other
59.4%
Other
43.5%
Other
31.4%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
CA Service Management
Information Technology and Services
31.4%
Hospital & Health Care
17.1%
Staffing and Recruiting
8.6%
Insurance
5.7%
Higher Education
5.7%
Other
31.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

G2 Crowd User

- Robust IT service management application for large enterprise - all the ITSM modules can be configurable with minimal efforts

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 Crowd User in Law Practice

The software was slow to catch up to the times.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 Crowd User in Insurance

Upgrade was painful! Many new issues arose with each progressive install (test/beta/prod)

 
Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Law Practice

The software was slow to catch up to the times.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

CA Service Management
Most Helpful Favorable Review
G2 Crowd User

- Robust IT service management application for large enterprise - all the ITSM modules can be configurable with minimal efforts

Most Helpful Critical Review
G2 Crowd User in Insurance

Upgrade was painful! Many new issues arose with each progressive install (test/beta/prod)

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 3
2 of 3
3 of 3
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Ask Teamwork Desk a QuestionContact Teamwork DeskRequest More InformationRequest More InformationAsk BMC Remedy a QuestionContact BMC RemedyAsk CA Service Mgmt a QuestionContact CA Service Mgmt