Compare Teamwork Desk, Track-It!, and ServiceNow

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 28 reviews)
7.9
(Based on 68 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 30 reviews)
8.0
(Based on 68 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 16 reviews)
7.5
(Based on 41 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 15 reviews)
8.0
(Based on 43 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 27 reviews)
7.9
(Based on 53 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 15 reviews)
8.1
(Based on 41 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 30 reviews)
5.9
(Based on 67 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
79.4%
12.3%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.6%
56.2%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
31.5%
79.2%
 
Marketing and Advertising
23.9%
Information Technology and Services
13.8%
Information Technology and Services
27.4%
 
Information Technology and Services
19.6%
Hospital & Health Care
9.6%
Higher Education
7.7%
 
Computer Software
8.7%
Higher Education
7.4%
Hospital & Health Care
7.4%
 
Logistics and Supply Chain
6.5%
Utilities
5.3%
Computer Software
6.7%
 
Internet
6.5%
Law Practice
5.3%
Financial Services
5.8%
 
Other
34.8%
Other
58.5%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Great Visibility, Transparency and Trackable Metrics for a Team

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Yaniv R.
Administrator in Higher Education

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

Ion S.
Administrator in Construction

ServiceNow out of the box is like: Imagine you go to the dealer and buy a new car. The salesman gives you the keys and a bunch of parts and tells you that if you want to drive it you need to put it together on your own. Amazing!!! Things that are common...

 
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Kate from G2 Crowd

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