Compare Teamwork Desk, Track-It!, and TeamSupport

 
Starter
$7 per agent, per month (billed annually)
Support Desk
$50 / agent / month billed annually
 
Plus
$13 per agent, per month (billed annually)
Enterprise
$65 / agent / month billed annually
 
Pro
$25 per agent, per month (billed annually)
Private Cloud
Custom Contact Us for Pricing
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 28 reviews)
7.9
(Based on 68 reviews)
8.7
(Based on 492 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 30 reviews)
8.0
(Based on 68 reviews)
8.8
(Based on 493 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 16 reviews)
7.5
(Based on 41 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 15 reviews)
8.0
(Based on 43 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 27 reviews)
7.9
(Based on 53 reviews)
9.0
(Based on 447 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 15 reviews)
8.1
(Based on 41 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 30 reviews)
5.9
(Based on 67 reviews)
9.1
(Based on 492 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
79.4%
12.3%
41.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.6%
56.2%
47.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
31.5%
11.1%
 
Marketing and Advertising
23.9%
Information Technology and Services
13.8%
Computer Software
27.2%
 
Information Technology and Services
19.6%
Hospital & Health Care
9.6%
Information Technology and Services
20.7%
 
Computer Software
8.7%
Higher Education
7.4%
Internet
5.6%
 
Logistics and Supply Chain
6.5%
Utilities
5.3%
Financial Services
4.5%
 
Internet
6.5%
Law Practice
5.3%
Hospitality
3.6%
 
Other
34.8%
Other
58.5%
Other
38.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 Crowd User in Hospitality

Been having issues with a customer Open Tickets refreshing

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
Ask Teamwork Desk a QuestionContact Teamwork DeskRequest More InformationRequest More Information
Kate from G2 Crowd

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