Compare Teamwork Desk, Track-It!, and Zendesk Support

 
Starter
$7 per agent, per month (billed annually)
Essential
$5 /month
 
Plus
$13 per agent, per month (billed annually)
Team
$19 /month
 
Pro
$25 per agent, per month (billed annually)
Professional
$49 /month
 
Enterprise
Contact Us Billed annually
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 28 reviews)
7.9
(Based on 68 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 30 reviews)
8.0
(Based on 68 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 16 reviews)
7.5
(Based on 41 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 15 reviews)
8.0
(Based on 43 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 27 reviews)
7.9
(Based on 53 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 15 reviews)
8.1
(Based on 41 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 30 reviews)
5.9
(Based on 67 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
79.4%
12.3%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.6%
56.2%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
31.5%
16.2%
 
Marketing and Advertising
23.9%
Information Technology and Services
13.8%
Computer Software
18.1%
 
Information Technology and Services
19.6%
Hospital & Health Care
9.6%
Information Technology and Services
15.2%
 
Computer Software
8.7%
Higher Education
7.4%
Internet
10.6%
 
Logistics and Supply Chain
6.5%
Utilities
5.3%
Marketing and Advertising
5.0%
 
Internet
6.5%
Law Practice
5.3%
Telecommunications
3.3%
 
Other
34.8%
Other
58.5%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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