Compare Teamwork Desk vs UseResponse

See this comparison of Teamwork Desk vs. UseResponse based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. UseResponse rates 4.9/5 stars with 14 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
Enterprise Package
$3000+ per solution
 
Plus
$13 per agent, per month (billed annually)
Cloud
$15 per agent, per month
 
Pro
$25 per agent, per month (billed annually)
Self-Hosted
$899 one-time fee
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
9.2
(Based on 13 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
9.4
(Based on 13 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
9.9
(Based on 13 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
42.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
14.3%
 
Marketing and Advertising
25.0%
Information Technology and Services
26.3%
 
Information Technology and Services
20.5%
Internet
10.5%
 
Logistics and Supply Chain
6.8%
Computer Software
10.5%
 
Computer Software
6.8%
Financial Services
10.5%
 
Internet
6.8%
Semiconductors
10.5%
 
Other
34.1%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk.

G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

 
Ask Teamwork Desk a QuestionContact Teamwork DeskAsk UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

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