Compare Teamwork Desk vs UseResponse

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comparison of Teamwork Desk vs. UseResponse
based on data from user reviews. Teamwork Desk rates 4.4/5 stars with 34 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
Enterprise Package
$3000+ per solution
 
Plus
$13 per agent, per month (billed annually)
Cloud
$15 per agent, per month
 
Pro
$25 per agent, per month (billed annually)
Self-Hosted
$899 one-time fee
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 28 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.8
(Based on 30 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 16 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.0
(Based on 15 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.1
(Based on 27 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.0
(Based on 15 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 30 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
79.4%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.6%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
13.3%
 
Marketing and Advertising
23.9%
Information Technology and Services
25.0%
 
Information Technology and Services
19.6%
Semiconductors
10.0%
 
Computer Software
8.7%
Internet
10.0%
 
Logistics and Supply Chain
6.5%
Higher Education
10.0%
 
Internet
6.5%
Financial Services
10.0%
 
Other
34.8%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk.

Emily W.
User in Higher Education

It helps to organize ideas and share them through UseResponse. The layout is very flexible and the social integration and content analyzing features that they provide for it are at par. I would say it is value for money! Their support is also a big plus,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Dhruvam N.
Administrator in Information Technology and Services

Personally there was nothing to dislike in this flawless software.

 
Ask Teamwork Desk a QuestionContact Teamwork DeskAsk UseResponse a QuestionContact UseResponse
Kate from G2 Crowd

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