Want to see who topped the 2019 Best Software Awards?

Compare Teamwork Desk, Vision Helpdesk, and Freshdesk

 
Starter
$7 per agent, per month (billed annually)
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
 
Plus
$13 per agent, per month (billed annually)
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
 
Pro
$25 per agent, per month (billed annually)
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
 
Enterprise
Contact Us Billed annually
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
9.3
(Based on 44 reviews)
8.6
(Based on 1,788 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
9.1
(Based on 44 reviews)
8.9
(Based on 1,798 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.9
(Based on 42 reviews)
8.7
(Based on 1,307 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
9.3
(Based on 42 reviews)
8.8
(Based on 1,341 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
9.7
(Based on 43 reviews)
9.0
(Based on 1,734 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
9.7
(Based on 41 reviews)
9.0
(Based on 1,275 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
9.8
(Based on 44 reviews)
8.8
(Based on 1,783 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
61.4%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
29.5%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
9.1%
10.3%
 
Marketing and Advertising
25.0%
Non-Profit Organization Management
25.5%
Information Technology and Services
20.7%
 
Information Technology and Services
20.5%
Internet
14.5%
Computer Software
14.3%
 
Logistics and Supply Chain
6.8%
Information Technology and Services
12.7%
Internet
6.0%
 
Internet
6.8%
Individual & Family Services
5.5%
Education Management
3.7%
 
Computer Software
6.8%
Education Management
5.5%
E-Learning
3.4%
 
Other
34.1%
Other
36.4%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Biotechnology

I like teamwork because it's easy to organize with tags and different folders. I love that auto updates to the status of a ticket can be set up.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 Crowd User

Everything was a bit slow and buggy at times.

Paul G.
Executive Sponsor in Computer & Network Security

Its very basic for the money - no real value beyond logging the ticket. You cannot create custom questions by ticket type e.g. for tech support one set, for sales another set. There is no feature to close calls after X days. Integration with SugarCRM was...

 
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Ask Teamwork Desk a QuestionContact Teamwork DeskRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk
Kate from G2 Crowd

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