Want to see who topped the 2019 Best Software Awards?

Compare Teamwork Desk, Vision Helpdesk, and LiveAgent

 
Starter
$7 per agent, per month (billed annually)
Starter Help Desk
$12 per staff per mo billed annually
All-inclusive
$39/month User Seat
 
Plus
$13 per agent, per month (billed annually)
Pro Help Desk Software
$20 per staff per mo billed annually
Ticket+Chat
$29/month User Seat
 
Pro
$25 per agent, per month (billed annually)
Satellite Desk
$24 per staff per mo billed annually
Ticket
$9/month User Seat
 
Enterprise
Contact Us Billed annually
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
9.3
(Based on 44 reviews)
8.9
(Based on 802 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
9.1
(Based on 44 reviews)
9.0
(Based on 803 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.9
(Based on 42 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
9.3
(Based on 42 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
9.7
(Based on 43 reviews)
9.1
(Based on 760 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
9.7
(Based on 41 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
9.8
(Based on 44 reviews)
9.1
(Based on 791 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
61.4%
64.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
29.5%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
9.1%
13.2%
 
Marketing and Advertising
25.0%
Non-Profit Organization Management
25.5%
Information Technology and Services
13.0%
 
Information Technology and Services
20.5%
Internet
14.5%
Computer Software
7.7%
 
Logistics and Supply Chain
6.8%
Information Technology and Services
12.7%
Internet
5.8%
 
Internet
6.8%
Individual & Family Services
5.5%
Marketing and Advertising
4.5%
 
Computer Software
6.8%
Education Management
5.5%
Retail
4.4%
 
Other
34.1%
Other
36.4%
Other
64.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Great Visibility, Transparency and Trackable Metrics for a Team

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Retail

no customer support , phones were always dropping calls

 
 No videos provided.No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.No downloads provided.
Ask Teamwork Desk a QuestionContact Teamwork DeskRequest More InformationRequest More Information
Kate from G2 Crowd

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