Want to see who topped the 2019 Best Software Awards?

Compare Teamwork Desk, Vision Helpdesk, and Zendesk Support

 
Starter
$7 per agent, per month (billed annually)
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Plus
$13 per agent, per month (billed annually)
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
Pro
$25 per agent, per month (billed annually)
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Enterprise
Contact Us Billed annually
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
9.3
(Based on 44 reviews)
8.7
(Based on 1,223 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
9.1
(Based on 44 reviews)
8.7
(Based on 1,227 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.9
(Based on 42 reviews)
8.3
(Based on 586 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
9.3
(Based on 42 reviews)
8.4
(Based on 609 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
9.7
(Based on 43 reviews)
8.5
(Based on 1,038 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
9.7
(Based on 41 reviews)
8.6
(Based on 572 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
9.8
(Based on 44 reviews)
7.8
(Based on 1,215 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
61.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
29.5%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
9.1%
16.2%
 
Marketing and Advertising
25.0%
Non-Profit Organization Management
25.5%
Computer Software
18.4%
 
Information Technology and Services
20.5%
Internet
14.5%
Information Technology and Services
15.1%
 
Logistics and Supply Chain
6.8%
Information Technology and Services
12.7%
Internet
10.7%
 
Internet
6.8%
Individual & Family Services
5.5%
Marketing and Advertising
5.1%
 
Computer Software
6.8%
Education Management
5.5%
Telecommunications
3.3%
 
Other
34.1%
Other
36.4%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Marketing and Advertising

Great Visibility, Transparency and Trackable Metrics for a Team

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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