Compare Teamwork Desk vs Whatfix

See this comparison of Teamwork Desk vs. Whatfix based on data from user reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$5 per agent, per month (billed annually)
 
Pro
$20 per agent, per month (billed annually)
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
77.4%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
19.4%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.2%
16.7%
 
Marketing and Advertising
25.6%
Computer Software
28.9%
 
Information Technology and Services
20.9%
Information Technology and Services
15.8%
 
Computer Software
7.0%
Consumer Goods
10.5%
 
Internet
7.0%
Internet
7.9%
 
Publishing
4.7%
Cosmetics
5.3%
 
Other
34.9%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month.

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Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

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Andrew L.
Administrator in Computer Software

Originally speed from Australia was an issue, however, the Whatfix team were very responsive to our feedback and fixed the issue. Thanks!

 
Ask Teamwork Desk a QuestionContact Teamwork DeskAsk Whatfix a QuestionContact Whatfix
Kate avatar
Kate from G2 Crowd

Need help?

I can help.