Compare Teamwork Desk vs Whatfix

See this comparison of Teamwork Desk vs. Whatfix based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Whatfix rates 4.8/5 stars with 33 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
 
Plus
$13 per agent, per month (billed annually)
 
Pro
$25 per agent, per month (billed annually)
 
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
8.9
(Based on 31 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
9.0
(Based on 31 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.4
(Based on 26 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
8.5
(Based on 26 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
10.0
(Based on 31 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
9.5
(Based on 26 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
9.7
(Based on 30 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
51.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
30.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
18.2%
 
Marketing and Advertising
25.0%
Computer Software
33.3%
 
Information Technology and Services
20.5%
Information Technology and Services
14.3%
 
Logistics and Supply Chain
6.8%
Consumer Goods
9.5%
 
Computer Software
6.8%
Internet
7.1%
 
Internet
6.8%
Cosmetics
4.8%
 
Other
34.1%
Other
31.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

That tickets can be viewed by all, assigned to individuals, AND users can see if another user is currently typing a reply to a ticket! Also, it's free if you use less than a certain number of tickets per month.

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Lindsay P.
Administrator in Computer Software

It can be difficult to update flows in advice to prepare for updates we do to our site. There is no easy way to update a current flow and keep it in "draft mode" till we are push site updates.

 
Ask Teamwork Desk a QuestionContact Teamwork DeskAsk Whatfix a QuestionContact Whatfix
Kate from G2 Crowd

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