Compare Teamwork Desk vs Whatfix
See this
comparison of Teamwork Desk vs. Whatfix
based on data from user reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
 
Plus
$13
per agent, per month (billed annually)
 
Pro
$25
per agent, per month (billed annually)
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial Unavailable
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
Ease of Use
Ease of Use
8.6
8.9
Ease of Setup
Ease of Setup
8.6
8.1
Ease of Admin
Ease of Admin
8.9
8.3
Quality of Support
Quality of Support
8.9
9.9
Ease of Doing Business With
Ease of Doing Business With
8.9
9.3
Product Direction (% positive)
Product Direction (% positive)
9.2
9.7
Meets Requirements
Teamwork Desk
8.9
Whatfix
8.9
Ease of Use
Teamwork Desk
8.6
Whatfix
8.9
Ease of Setup
Teamwork Desk
8.6
Whatfix
8.1
Ease of Admin
Teamwork Desk
8.9
Whatfix
8.3
Quality of Support
Teamwork Desk
8.9
Whatfix
9.9
Ease of Doing Business With
Teamwork Desk
8.9
Whatfix
9.3
Product Direction (% positive)
Teamwork Desk
9.2
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Whatfix
8.8
Searchable Articles
Teamwork Desk
8.7
Whatfix
8.9
Community Forums
Teamwork Desk
Not enough data available
Whatfix
Not enough data available
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Whatfix
Not enough data available
Interaction
Web Portals
Teamwork Desk
8.7
Whatfix
9.4
Forum to Reponse
Teamwork Desk
Not enough data available
Whatfix
10.0
Tickets and Tagging
Teamwork Desk
8.9
Whatfix
10.0
Live Chat
Teamwork Desk
Not enough data available
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
23.8%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Computer Software
28.3%
 
Information Technology and Services
19.1%
Information Technology and Services
18.9%
 
Internet
8.5%
Consumer Goods
9.4%
 
Computer Software
8.5%
Internet
5.7%
 
Logistics and Supply Chain
6.4%
Telecommunications
3.8%
 
Other
34.0%
Other
34.0%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Screenshots

 
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