Compare Teamwork Desk vs Zendesk Support
See this
comparison of Teamwork Desk vs. Zendesk Support
based on data from user reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Zendesk Support rates 4.2/5 stars with 1,451 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
Essential
$5
/month
 
Plus
$13
per agent, per month (billed annually)
Team
$19
/month
 
Pro
$25
per agent, per month (billed annually)
Professional
$49
/month
 
Enterprise
Contact Us
Billed annually
Enterprise
$99
/month
 
Free Trial
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.6
Ease of Use
Ease of Use
8.6
8.6
Ease of Setup
Ease of Setup
8.6
8.2
Ease of Admin
Ease of Admin
8.9
8.3
Quality of Support
Quality of Support
8.9
8.3
Ease of Doing Business With
Ease of Doing Business With
8.9
8.4
Product Direction (% positive)
Product Direction (% positive)
9.2
7.6
Meets Requirements
Teamwork Desk
8.9
Zendesk Support
8.6
Ease of Use
Teamwork Desk
8.6
Zendesk Support
8.6
Ease of Setup
Teamwork Desk
8.6
Zendesk Support
8.2
Ease of Admin
Teamwork Desk
8.9
Zendesk Support
8.3
Quality of Support
Teamwork Desk
8.9
Zendesk Support
8.3
Ease of Doing Business With
Teamwork Desk
8.9
Zendesk Support
8.4
Product Direction (% positive)
Teamwork Desk
9.2
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
Teamwork Desk
8.8
Zendesk Support
8.5
Response Automation
Teamwork Desk
8.9
Zendesk Support
8.4
SLA Management
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
Teamwork Desk
8.7
Zendesk Support
8.3
Ticket Collaboration
Teamwork Desk
8.7
Zendesk Support
8.6
Ticket creation user experience
Teamwork Desk
8.9
Zendesk Support
8.9
Ticket response user experience
Teamwork Desk
8.9
Zendesk Support
8.7
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Zendesk Support
8.6
Searchable Articles
Teamwork Desk
8.7
Zendesk Support
8.6
Community Forums
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Teamwork Desk
8.7
Zendesk Support
8.6
Forum to Reponse
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Tickets and Tagging
Teamwork Desk
8.9
Zendesk Support
8.9
Live Chat
Teamwork Desk
Not enough data available
Zendesk Support
8.5
Communication Channels
Customer Portal
Teamwork Desk
8.4
Zendesk Support
8.4
Email to Case
Teamwork Desk
9.2
Zendesk Support
8.8
Chat/Live Support
Teamwork Desk
6.3
Zendesk Support
8.4
Social Integration
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Zendesk Support
8.0
Customer and Contacts Database
Teamwork Desk
8.5
Zendesk Support
8.1
Products and Version Tracking
Teamwork Desk
7.7
Zendesk Support
8.1
Call Scripting
Teamwork Desk
8.0
Zendesk Support
7.8
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
Teamwork Desk
8.1
Zendesk Support
8.0
Knowledge Base
Teamwork Desk
8.3
Zendesk Support
8.4
Ideas/Feedback
Teamwork Desk
7.9
Zendesk Support
8.1
Q&A
Teamwork Desk
8.1
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Zendesk Support
7.9
Reporting
Teamwork Desk
8.0
Zendesk Support
7.9
Dashboards
Teamwork Desk
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
Teamwork Desk
Not enough data available
Zendesk Support
8.1
Mobile User Support
Teamwork Desk
8.3
Zendesk Support
8.1
Customization
Teamwork Desk
7.3
Zendesk Support
8.0
User, Role, and Access Management
Teamwork Desk
8.9
Zendesk Support
8.3
Internationalization
Teamwork Desk
Not enough data available
Zendesk Support
8.2
Performance & Reliability
Teamwork Desk
9.0
Zendesk Support
8.5
Integration APIs
Teamwork Desk
Not enough data available
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
16.3%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Computer Software
17.9%
 
Information Technology and Services
19.1%
Information Technology and Services
15.3%
 
Internet
8.5%
Internet
10.3%
 
Computer Software
8.5%
Marketing and Advertising
4.9%
 
Logistics and Supply Chain
6.4%
Telecommunications
3.3%
 
Other
34.0%
Other
48.4%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Teamwork Desk
Most Helpful Favorable Review
Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
1 of 4
2 of 4
3 of 4
4 of 4
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
Ask Teamwork Desk a QuestionContact Teamwork DeskRequest More InformationRequest More Information