Compare Teamwork Desk vs Zendesk Support

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comparison of Teamwork Desk vs. Zendesk Support
based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Zendesk Support rates 4.2/5 stars with 1,202 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
Essential
$5 /month
 
Plus
$13 per agent, per month (billed annually)
Team
$19 /month
 
Pro
$25 per agent, per month (billed annually)
Professional
$49 /month
 
Enterprise
Contact Us Billed annually
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
8.7
(Based on 1,100 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
8.7
(Based on 1,104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.3
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
8.4
(Based on 556 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
8.5
(Based on 934 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
8.6
(Based on 520 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
7.9
(Based on 1,097 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
45.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
15.9%
 
Marketing and Advertising
25.0%
Computer Software
18.8%
 
Information Technology and Services
20.5%
Information Technology and Services
14.5%
 
Logistics and Supply Chain
6.8%
Internet
11.0%
 
Computer Software
6.8%
Marketing and Advertising
5.3%
 
Internet
6.8%
Telecommunications
3.2%
 
Other
34.1%
Other
47.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Government Administration

It's easy to use with multiple employees. Keeps everyone on task. Very user friendly and is always adding extras, like their new teamwork desk chat.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Ask Teamwork Desk a QuestionContact Teamwork DeskAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

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