Compare Teamwork Desk vs Zendesk

See this comparison of Teamwork Desk vs. Zendesk Support based on data from user reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Zendesk Support rates 4.2/5 stars with 953 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$5 per agent, per month (billed annually)
Essential
$5 /month
 
Pro
$20 per agent, per month (billed annually)
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
8.7
(Based on 882 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
8.6
(Based on 885 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
8.5
(Based on 738 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
7.9
(Based on 880 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
77.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
19.4%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.2%
15.1%
 
Marketing and Advertising
25.6%
Computer Software
20.0%
 
Information Technology and Services
20.9%
Information Technology and Services
14.2%
 
Computer Software
7.0%
Internet
12.2%
 
Internet
7.0%
Marketing and Advertising
6.5%
 
Publishing
4.7%
Retail
3.1%
 
Other
34.9%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Andrew C.
User

The ability to quickly see project status and due dates.

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate avatar
Kate from G2 Crowd

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