Compare Teamwork Desk vs Zendesk Support

See this comparison of Teamwork Desk vs. Zendesk Support based on data from user reviews. Teamwork Desk rates 4.3/5 stars with 32 reviews. Zendesk Support rates 4.2/5 stars with 1056 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$7 per agent, per month (billed annually)
Essential
$5 /month
 
Plus
$13 per agent, per month (billed annually)
Team
$19 /month
 
Pro
$25 per agent, per month (billed annually)
Professional
$49 /month
 
Enterprise
Contact Us Billed annually
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
8.7
(Based on 971 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
8.7
(Based on 975 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.3
(Based on 476 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
8.4
(Based on 494 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
8.5
(Based on 820 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
8.0
(Based on 969 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
78.1%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
18.8%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.1%
15.3%
 
Marketing and Advertising
25.0%
Computer Software
19.7%
 
Information Technology and Services
20.5%
Information Technology and Services
14.7%
 
Logistics and Supply Chain
6.8%
Internet
11.4%
 
Computer Software
6.8%
Marketing and Advertising
5.8%
 
Internet
6.8%
Telecommunications
3.2%
 
Other
34.1%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Public Relations and Communications

The customer service is great. Most queries are answered within the business day. And their sense of humor is the perfect touch for potentially stressful situations. You almost want to be friends with the folks who run it. Teamwork is designed to improve...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

Ask Teamwork Desk a QuestionContact Teamwork DeskAsk Zendesk a QuestionContact Zendesk
Kate from G2 Crowd

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