Compare Teamwork Desk vs Zoho Desk
See this
comparison of Teamwork Desk vs. Zoho Desk
based on data from user reviews. Teamwork Desk rates 4.4/5 stars with 35 reviews. Zoho Desk rates 4.3/5 stars with 1,015 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$7
per agent, per month (billed annually)
FREE
$0
/agent/month
 
Plus
$13
per agent, per month (billed annually)
PROFESSIONAL
$12
/agent/month
 
Pro
$25
per agent, per month (billed annually)
ENTERPRISE
$25
/agent/month
 
Enterprise
Contact Us
Billed annually
 
Free Trial
Free Trial
Teamwork Desk
Starter
$7per agent, per month (billed annually)
Plus
$13per agent, per month (billed annually)
Pro
$25per agent, per month (billed annually)
Enterprise
Contact UsBilled annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
8.6
8.5
Ease of Setup
Ease of Setup
8.6
8.2
Ease of Admin
Ease of Admin
8.9
8.4
Quality of Support
Quality of Support
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
8.9
8.5
Product Direction (% positive)
Product Direction (% positive)
9.2
8.7
Meets Requirements
Teamwork Desk
8.9
Zoho Desk
8.7
Ease of Use
Teamwork Desk
8.6
Zoho Desk
8.5
Ease of Setup
Teamwork Desk
8.6
Zoho Desk
8.2
Ease of Admin
Teamwork Desk
8.9
Zoho Desk
8.4
Quality of Support
Teamwork Desk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Teamwork Desk
8.9
Zoho Desk
8.5
Product Direction (% positive)
Teamwork Desk
9.2
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Teamwork Desk
8.8
Zoho Desk
8.2
Response Automation
Teamwork Desk
8.9
Zoho Desk
8.3
SLA Management
Teamwork Desk
Not enough data available
Zoho Desk
8.2
Attachments/Screencasts
Teamwork Desk
8.7
Zoho Desk
8.3
Ticket Collaboration
Teamwork Desk
8.7
Zoho Desk
8.6
Ticket creation user experience
Teamwork Desk
8.9
Zoho Desk
8.7
Ticket response user experience
Teamwork Desk
8.9
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Teamwork Desk
8.9
Zoho Desk
8.6
Searchable Articles
Teamwork Desk
8.7
Zoho Desk
8.6
Community Forums
Teamwork Desk
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Teamwork Desk
Not enough data available
Zoho Desk
8.4
Interaction
Web Portals
Teamwork Desk
8.7
Zoho Desk
8.4
Forum to Reponse
Teamwork Desk
Not enough data available
Zoho Desk
8.4
Tickets and Tagging
Teamwork Desk
8.9
Zoho Desk
8.7
Live Chat
Teamwork Desk
Not enough data available
Zoho Desk
8.5
Communication Channels
Customer Portal
Teamwork Desk
8.4
Zoho Desk
8.3
Email to Case
Teamwork Desk
9.2
Zoho Desk
8.7
Chat/Live Support
Teamwork Desk
6.3
Zoho Desk
8.5
Social Integration
Teamwork Desk
Not enough data available
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Teamwork Desk
7.3
Zoho Desk
8.3
Customer and Contacts Database
Teamwork Desk
8.5
Zoho Desk
8.3
Products and Version Tracking
Teamwork Desk
7.7
Zoho Desk
8.3
Call Scripting
Teamwork Desk
8.0
Zoho Desk
8.2
Interactive Voice Response (IVR)
Teamwork Desk
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
Teamwork Desk
8.1
Zoho Desk
8.3
Knowledge Base
Teamwork Desk
8.3
Zoho Desk
8.4
Ideas/Feedback
Teamwork Desk
7.9
Zoho Desk
8.3
Q&A
Teamwork Desk
8.1
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Teamwork Desk
Not enough data available
Zoho Desk
8.4
Reporting
Teamwork Desk
8.0
Zoho Desk
8.3
Dashboards
Teamwork Desk
8.6
Zoho Desk
8.5
Platform
ITIL Compliance
Teamwork Desk
Not enough data available
Zoho Desk
8.4
Mobile User Support
Teamwork Desk
8.3
Zoho Desk
8.3
Customization
Teamwork Desk
7.3
Zoho Desk
8.3
User, Role, and Access Management
Teamwork Desk
8.9
Zoho Desk
8.4
Internationalization
Teamwork Desk
Not enough data available
Zoho Desk
8.1
Performance & Reliability
Teamwork Desk
9.0
Zoho Desk
8.7
Integration APIs
Teamwork Desk
Not enough data available
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
17.1%
22.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
2.9%
5.9%
Teamwork Desk
Small-Business
80.0%
Mid-Market
17.1%
Enterprise
2.9%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.3%
Enterprise
5.9%

Reviewers' Industry

 
Marketing and Advertising
23.4%
Information Technology and Services
24.3%
 
Information Technology and Services
19.1%
Computer Software
10.7%
 
Internet
8.5%
Marketing and Advertising
4.1%
 
Computer Software
8.5%
Internet
4.0%
 
Logistics and Supply Chain
6.4%
Telecommunications
4.0%
 
Other
34.0%
Other
52.8%
Teamwork Desk
Marketing and Advertising
23.4%
Information Technology and Services
19.1%
Internet
8.5%
Computer Software
8.5%
Logistics and Supply Chain
6.4%
Other
34.0%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Teamwork Desk
Most Helpful Favorable Review
G2 Crowd User

It tells you if someone else is working on your ticket

Most Helpful Critical Review
Elyssa R.
User in Information Technology and Services

On the startup plan, a lot of features are blocked off Developers still like zendesk more Not as many features as zendesk (according to developers)

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Teamwork Desk
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Teamwork Desk
No downloads provided
Zoho Desk
No downloads provided
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