Compare Teamwork Desk vs Zoho Desk

See this comparison of Teamwork Desk vs. Zoho Desk based on data from user reviews. Teamwork Desk rates 4.4/5 stars with 31 reviews. Zoho Desk rates 4.3/5 stars with 480 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Basic
$5 per agent, per month (billed annually)
FREE
$0 /agent/month
 
Pro
$20 per agent, per month (billed annually)
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 26 reviews)
8.6
(Based on 444 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 28 reviews)
8.6
(Based on 444 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.8
(Based on 15 reviews)
8.3
(Based on 349 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.9
(Based on 14 reviews)
8.6
(Based on 351 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.0
(Based on 25 reviews)
8.2
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.9
(Based on 14 reviews)
8.6
(Based on 327 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.3
(Based on 28 reviews)
8.8
(Based on 436 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
77.4%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
19.4%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
3.2%
7.6%
 
Marketing and Advertising
25.6%
Information Technology and Services
25.5%
 
Information Technology and Services
20.9%
Computer Software
11.2%
 
Computer Software
7.0%
Internet
4.6%
 
Internet
7.0%
Marketing and Advertising
4.6%
 
Publishing
4.7%
Telecommunications
4.1%
 
Other
34.9%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Erik S.
Agency in Marketing and Advertising

This is the perfect system for assigning support tickets or tasks to your developers or employees. Easy to use with features that allow you to comment internally or publicly to the client, and an ability to instantly delegate tickets to other team members.

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Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 No downloads provided.No downloads provided.
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Kate avatar
Kate from G2 Crowd

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