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Compare Totango vs Gainsight

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comparison of Totango vs. Gainsight
based on data from user reviews. Totango rates 4.3/5 stars with 84 reviews. Gainsight rates 4.4/5 stars with 233 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Totango
Totango
4.3
Based on 84 reviews
Optimized for quick response
Gainsight
Gainsight
4.4
Based on 233 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.6
(Based on 82 reviews)
8.6
(Based on 221 reviews)
Ease of UseSee More
Ease of UseSee More
8.7
(Based on 82 reviews)
8.0
(Based on 220 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.1
(Based on 43 reviews)
6.6
(Based on 115 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 41 reviews)
7.3
(Based on 120 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.1
(Based on 77 reviews)
9.0
(Based on 202 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.4
(Based on 42 reviews)
9.2
(Based on 120 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.3
(Based on 82 reviews)
9.1
(Based on 222 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
27.7%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.4%
71.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.9%
22.1%
 
Computer Software
40.2%
Computer Software
48.2%
 
Internet
23.5%
Information Technology and Services
18.2%
 
Information Technology and Services
18.9%
Internet
12.5%
 
Real Estate
3.0%
Marketing and Advertising
5.0%
 
Marketing and Advertising
2.3%
Financial Services
2.1%
 
Other
12.1%
Other
13.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Jamie M.
Administrator in Internet

Gainsight has allowed our Client Success team to manage our clients through and through. The tool is key to managing our client life cycle from initial engagement, through implementation and Go Live stages, and following through to Renewal. Being able to...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
 

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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Kate from G2 Crowd

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