Compare Track-It! vs BMC FootPrints Service Core
See this
comparison of Track-It! vs. BMC FootPrints Service Core
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. BMC FootPrints Service Core rates 3.6/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Track-It!
Free Trial Unavailable
BMC FootPrints Service Core
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
7.4
Ease of Use
Ease of Use
7.8
7.0
Ease of Setup
Ease of Setup
7.3
7.3
Ease of Admin
Ease of Admin
7.8
7.4
Quality of Support
Quality of Support
7.7
7.8
Ease of Doing Business With
Ease of Doing Business With
7.9
8.6
Product Direction (% positive)
Product Direction (% positive)
5.6
5.3
Meets Requirements
Track-It!
7.7
BMC FootPrints Service Core
7.4
Ease of Use
Track-It!
7.8
BMC FootPrints Service Core
7.0
Ease of Setup
Track-It!
7.3
BMC FootPrints Service Core
7.3
Ease of Admin
Track-It!
7.8
BMC FootPrints Service Core
7.4
Quality of Support
Track-It!
7.7
BMC FootPrints Service Core
7.8
Ease of Doing Business With
Track-It!
7.9
BMC FootPrints Service Core
8.6
Product Direction (% positive)
Track-It!
5.6
BMC FootPrints Service Core
5.3

Features

Administration
Change Management
Track-It!
Not enough data available
BMC FootPrints Service Core
Not enough data available
Asset Management
Track-It!
Not enough data available
BMC FootPrints Service Core
Not enough data available
Reports & Analytics
Track-It!
Not enough data available
BMC FootPrints Service Core
Not enough data available
Incident Management
Automate Ticket Routing
Track-It!
7.6
BMC FootPrints Service Core
8.1
Ticket Prioritization
Track-It!
7.7
BMC FootPrints Service Core
8.4
Ticket Notifications
Track-It!
8.8
BMC FootPrints Service Core
8.3
Knowledge Base
Track-It!
6.5
BMC FootPrints Service Core
7.5
Knowledge Base/Ticket Integration
Track-It!
6.7
BMC FootPrints Service Core
7.9
Service Desk
Help Desk
Track-It!
Not enough data available
BMC FootPrints Service Core
Not enough data available
Incident Reports
Track-It!
Not enough data available
BMC FootPrints Service Core
Not enough data available
Process Workflow
Track-It!
Not enough data available
BMC FootPrints Service Core
Not enough data available
Reporting
Dashboards
Track-It!
6.7
BMC FootPrints Service Core
7.9
Time Tracking
Track-It!
7.3
BMC FootPrints Service Core
8.2
Surveys
Track-It!
6.7
BMC FootPrints Service Core
7.1
Access & Usability
Mobile
Track-It!
7.1
BMC FootPrints Service Core
6.1
Self Service
Track-It!
7.4
BMC FootPrints Service Core
8.2
Active Directory
Track-It!
8.3
BMC FootPrints Service Core
8.6
Multi-Channel Access
Track-It!
Not enough data available
BMC FootPrints Service Core
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
6.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
32.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
60.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
BMC FootPrints Service Core
Small-Business
6.5%
Mid-Market
32.6%
Enterprise
60.9%

Reviewers' Industry

 
Information Technology and Services
13.5%
Higher Education
22.6%
 
Hospital & Health Care
9.4%
Law Practice
17.7%
 
Higher Education
7.3%
Information Technology and Services
17.7%
 
Utilities
5.2%
Hospital & Health Care
8.1%
 
Law Practice
5.2%
Computer Software
4.8%
 
Other
59.4%
Other
29.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
BMC FootPrints Service Core
Higher Education
22.6%
Law Practice
17.7%
Information Technology and Services
17.7%
Hospital & Health Care
8.1%
Computer Software
4.8%
Other
29.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

 
Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

BMC FootPrints Service Core
Most Helpful Favorable Review
Victor G.
User in Law Practice

I like the ease of use. Once I started using Footprints it did not take me long to get comfortable. The escalating to other groups or adding multiple assignees to one ticket is very useful. This is one of the better ticketing programs I have used over the...

Most Helpful Critical Review
G2 Crowd User in Utilities

- Our environment is very dynamic, previous versions of footprints were more agile, and process changes were quickly made in the system and deployed from QA-Prod. this version needs long scheduled maintenance windows. In a 24/7 shop that is difficult to...

Screenshots

 
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BMC FootPrints Service Core
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