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Compare Track-It! vs LiveChat

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comparison of Track-It! vs. LiveChat
based on data from user reviews. Track-It! rates 3.6/5 stars with 73 reviews. LiveChat rates 4.5/5 stars with 504 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
$16 per seat / month
 
Team
$33 per seat / month
 
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 67 reviews)
9.2
(Based on 479 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 67 reviews)
9.4
(Based on 478 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
9.2
(Based on 201 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 43 reviews)
9.2
(Based on 201 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 53 reviews)
9.2
(Based on 441 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 41 reviews)
9.2
(Based on 195 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 66 reviews)
8.5
(Based on 477 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.5%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.9%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.6%
15.7%
 
Information Technology and Services
14.0%
Computer Software
9.5%
 
Hospital & Health Care
9.7%
Information Technology and Services
8.6%
 
Higher Education
7.5%
Internet
5.3%
 
Utilities
5.4%
Retail
5.1%
 
Law Practice
5.4%
Telecommunications
3.5%
 
Other
58.1%
Other
68.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

G2 Crowd User in Real Estate

integration with Salesforce is a little difficult. need to be able to easily document and track transcripts for each customer

 
 No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.
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Kate from G2 Crowd

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