Compare Track-It!, LiveChat, Pure Chat, and Olark

Pricing

 
Starter
$16
per seat / month
Free
100% Free
Olark Live Chat
$17
per month
 
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
 
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
9.1
8.9
8.9
Ease of Use
Ease of Use
7.8
9.4
9.3
9.2
Ease of Setup
Ease of Setup
7.3
9.1
9.3
9.0
Ease of Admin
Ease of Admin
7.8
9.2
9.0
8.9
Quality of Support
Quality of Support
7.7
9.1
9.0
8.8
Ease of Doing Business With
Ease of Doing Business With
7.9
9.2
9.3
9.1
Product Direction (% positive)
Product Direction (% positive)
5.6
8.4
9.0
8.1
Meets Requirements
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.9
Olark
8.9
Ease of Use
Track-It!
7.8
LiveChat
9.4
Pure Chat
9.3
Olark
9.2
Ease of Setup
Track-It!
7.3
LiveChat
9.1
Pure Chat
9.3
Olark
9.0
Ease of Admin
Track-It!
7.8
LiveChat
9.2
Pure Chat
9.0
Olark
8.9
Quality of Support
Track-It!
7.7
LiveChat
9.1
Pure Chat
9.0
Olark
8.8
Ease of Doing Business With
Track-It!
7.9
LiveChat
9.2
Pure Chat
9.3
Olark
9.1
Product Direction (% positive)
Track-It!
5.6
LiveChat
8.4
Pure Chat
9.0
Olark
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
47.4%
60.7%
48.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
35.7%
28.0%
46.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
16.9%
11.3%
5.2%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
47.4%
Mid-Market
35.7%
Enterprise
16.9%
Pure Chat
Small-Business
60.7%
Mid-Market
28.0%
Enterprise
11.3%
Olark
Small-Business
48.2%
Mid-Market
46.6%
Enterprise
5.2%

Reviewers' Industry

 
Information Technology and Services
13.5%
Computer Software
9.4%
Higher Education
6.1%
Computer Software
22.8%
 
Hospital & Health Care
9.4%
Information Technology and Services
8.3%
Financial Services
6.1%
Internet
13.1%
 
Higher Education
7.3%
Retail
4.9%
Computer Software
6.1%
Retail
5.9%
 
Utilities
5.2%
Internet
4.9%
Retail
5.1%
Education Management
4.6%
 
Law Practice
5.2%
Telecommunications
3.3%
Information Technology and Services
5.1%
Marketing and Advertising
3.4%
 
Other
59.4%
Other
69.1%
Other
71.7%
Other
50.2%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.4%
Information Technology and Services
8.3%
Retail
4.9%
Internet
4.9%
Telecommunications
3.3%
Other
69.1%
Pure Chat
Higher Education
6.1%
Financial Services
6.1%
Computer Software
6.1%
Retail
5.1%
Information Technology and Services
5.1%
Other
71.7%
Olark
Computer Software
22.8%
Internet
13.1%
Retail
5.9%
Education Management
4.6%
Marketing and Advertising
3.4%
Other
50.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

G2 Crowd User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

G2 Crowd User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Consumer Goods

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Accounting

The failure to respond promptly or appropriately can lead to customers leaving feeling unnecessarily frustrated

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 Crowd User in Government Relations

one thing I dislike about the software that is too limited and communication and could have upgraded forms of improvement that what facilitate the user in finding an answer

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos providedNo videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided
Olark
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Track-It!
No downloads provided
Pure Chat
No downloads provided
Olark
No downloads provided
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