Compare Track-It!, LiveChat, Pure Chat, and Zendesk Chat

Pricing

 
Starter
$16
per seat / month
Free
100% Free
LITE
Free
 
Team
$33
per seat / month
Pro
$99/mo
(paid monthly)
BASIC
$11.20
per agent/mo. ( billed annually)
 
Business
$50
per seat / month
ADVANCED
$20
per agent/mo. (billed annually)
 
Enterprise
$149
per seat / month
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
Track-It!
Free Trial Unavailable
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Pure Chat
Free
100% Free
Pro
$99/mo(paid monthly)
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
9.1
8.9
8.8
Ease of Use
Ease of Use
7.8
9.4
9.3
8.8
Ease of Setup
Ease of Setup
7.3
9.1
9.3
8.5
Ease of Admin
Ease of Admin
7.8
9.2
9.0
8.3
Quality of Support
Quality of Support
7.7
9.1
9.0
8.4
Ease of Doing Business With
Ease of Doing Business With
7.9
9.2
9.3
8.5
Product Direction (% positive)
Product Direction (% positive)
5.6
8.4
9.0
8.6
Meets Requirements
Track-It!
7.7
LiveChat
9.1
Pure Chat
8.9
Zendesk Chat
8.8
Ease of Use
Track-It!
7.8
LiveChat
9.4
Pure Chat
9.3
Zendesk Chat
8.8
Ease of Setup
Track-It!
7.3
LiveChat
9.1
Pure Chat
9.3
Zendesk Chat
8.5
Ease of Admin
Track-It!
7.8
LiveChat
9.2
Pure Chat
9.0
Zendesk Chat
8.3
Quality of Support
Track-It!
7.7
LiveChat
9.1
Pure Chat
9.0
Zendesk Chat
8.4
Ease of Doing Business With
Track-It!
7.9
LiveChat
9.2
Pure Chat
9.3
Zendesk Chat
8.5
Product Direction (% positive)
Track-It!
5.6
LiveChat
8.4
Pure Chat
9.0
Zendesk Chat
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
47.2%
60.7%
47.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
35.8%
28.0%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
17.0%
11.3%
11.9%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
LiveChat
Small-Business
47.2%
Mid-Market
35.8%
Enterprise
17.0%
Pure Chat
Small-Business
60.7%
Mid-Market
28.0%
Enterprise
11.3%
Zendesk Chat
Small-Business
47.3%
Mid-Market
40.8%
Enterprise
11.9%

Reviewers' Industry

 
Information Technology and Services
13.5%
Computer Software
9.5%
Higher Education
6.1%
Computer Software
15.5%
 
Hospital & Health Care
9.4%
Information Technology and Services
8.4%
Financial Services
6.1%
Information Technology and Services
8.5%
 
Higher Education
7.3%
Internet
4.9%
Computer Software
6.1%
Internet
8.0%
 
Utilities
5.2%
Retail
4.8%
Retail
5.1%
Consumer Services
6.3%
 
Law Practice
5.2%
Telecommunications
3.3%
Information Technology and Services
5.1%
Telecommunications
5.1%
 
Other
59.4%
Other
69.1%
Other
71.7%
Other
56.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Internet
4.9%
Retail
4.8%
Telecommunications
3.3%
Other
69.1%
Pure Chat
Higher Education
6.1%
Financial Services
6.1%
Computer Software
6.1%
Retail
5.1%
Information Technology and Services
5.1%
Other
71.7%
Zendesk Chat
Computer Software
15.5%
Information Technology and Services
8.5%
Internet
8.0%
Consumer Services
6.3%
Telecommunications
5.1%
Other
56.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

G2 Crowd User in Marketing and Advertising

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just...

G2 Crowd User in Insurance

I dont like The autocorrect that fills the word when I notice.

G2 Crowd User in Hospital & Health Care

Notifications tend to be distracting and there is extreme difficulty with navigating the history portion of the chats.

 
Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just...

Pure Chat
Most Helpful Favorable Review
Glenn C.
Administrator in Sports

The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a...

Most Helpful Critical Review
G2 Crowd User in Insurance

I dont like The autocorrect that fills the word when I notice.

Zendesk Chat
Most Helpful Favorable Review
Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

Notifications tend to be distracting and there is extreme difficulty with navigating the history portion of the chats.

Screenshots

 
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Videos

 No videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos providedNo videos provided
Track-It!
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Pure Chat
No videos provided
Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Track-It!
No downloads provided
Pure Chat
No downloads provided
Zendesk Chat
No downloads provided
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