Compare Track-It! vs ServiceNow
See this
comparison of Track-It! vs. ServiceNow
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. ServiceNow rates 3.9/5 stars with 533 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Track-It!
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
8.3
Ease of Use
Ease of Use
7.8
7.4
Ease of Setup
Ease of Setup
7.3
7.2
Ease of Admin
Ease of Admin
7.8
7.8
Quality of Support
Quality of Support
7.7
7.9
Ease of Doing Business With
Ease of Doing Business With
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
5.6
7.7
Meets Requirements
Track-It!
7.7
ServiceNow
8.3
Ease of Use
Track-It!
7.8
ServiceNow
7.4
Ease of Setup
Track-It!
7.3
ServiceNow
7.2
Ease of Admin
Track-It!
7.8
ServiceNow
7.8
Quality of Support
Track-It!
7.7
ServiceNow
7.9
Ease of Doing Business With
Track-It!
7.9
ServiceNow
8.1
Product Direction (% positive)
Track-It!
5.6
ServiceNow
7.7

Features

Incident Management
Automate Ticket Routing
Track-It!
7.6
ServiceNow
8.6
Ticket Prioritization
Track-It!
7.7
ServiceNow
8.6
Ticket Notifications
Track-It!
8.8
ServiceNow
8.7
Knowledge Base
Track-It!
6.5
ServiceNow
8.0
Knowledge Base/Ticket Integration
Track-It!
6.7
ServiceNow
7.9
Reporting
Dashboards
Track-It!
6.7
ServiceNow
8.0
Time Tracking
Track-It!
7.3
ServiceNow
8.1
Surveys
Track-It!
6.7
ServiceNow
7.4
Access & Usability
Mobile
Track-It!
7.1
ServiceNow
7.1
Self Service
Track-It!
7.4
ServiceNow
8.0
Active Directory
Track-It!
8.3
ServiceNow
8.2
Multi-Channel Access
Track-It!
Not enough data available
ServiceNow
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
79.5%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
ServiceNow
Small-Business
3.8%
Mid-Market
16.8%
Enterprise
79.5%

Reviewers' Industry

 
Information Technology and Services
13.5%
Information Technology and Services
27.6%
 
Hospital & Health Care
9.4%
Higher Education
7.7%
 
Higher Education
7.3%
Hospital & Health Care
7.4%
 
Utilities
5.2%
Computer Software
6.7%
 
Law Practice
5.2%
Financial Services
5.9%
 
Other
59.4%
Other
44.7%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
ServiceNow
Information Technology and Services
27.6%
Higher Education
7.7%
Hospital & Health Care
7.4%
Computer Software
6.7%
Financial Services
5.9%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

ServiceNow
Most Helpful Favorable Review
John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

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