Compare Track-It! vs UseResponse
See this
comparison of Track-It! vs. UseResponse
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
 
Self-Hosted
$899
one-time fee
 
Cloud
$15
per agent, per month
 
Free Trial Unavailable
Free Trial Unavailable
Track-It!
Free Trial Unavailable
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
7.7
9.0
Ease of Use
Ease of Use
7.8
9.3
Ease of Setup
Ease of Setup
7.3
9.2
Ease of Admin
Ease of Admin
7.8
9.2
Quality of Support
Quality of Support
7.7
9.9
Ease of Doing Business With
Ease of Doing Business With
7.9
9.8
Product Direction (% positive)
Product Direction (% positive)
5.6
10.0
Meets Requirements
Track-It!
7.7
UseResponse
9.0
Ease of Use
Track-It!
7.8
UseResponse
9.3
Ease of Setup
Track-It!
7.3
UseResponse
9.2
Ease of Admin
Track-It!
7.8
UseResponse
9.2
Quality of Support
Track-It!
7.7
UseResponse
9.9
Ease of Doing Business With
Track-It!
7.9
UseResponse
9.8
Product Direction (% positive)
Track-It!
5.6
UseResponse
10.0

Features

Knowledge Share
Knowledge Base
Track-It!
7.1
UseResponse
Not enough data available
Searchable Articles
Track-It!
6.7
UseResponse
Not enough data available
Community Forums
Track-It!
Not enough data available
UseResponse
Not enough data available
Interactive FAQs & Forums
Track-It!
Not enough data available
UseResponse
Not enough data available
Interaction
Web Portals
Track-It!
7.6
UseResponse
Not enough data available
Forum to Reponse
Track-It!
6.9
UseResponse
Not enough data available
Tickets and Tagging
Track-It!
8.5
UseResponse
Not enough data available
Live Chat
Track-It!
6.9
UseResponse
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
13.3%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%

Reviewers' Industry

 
Information Technology and Services
13.5%
Information Technology and Services
25.0%
 
Hospital & Health Care
9.4%
Semiconductors
10.0%
 
Higher Education
7.3%
Internet
10.0%
 
Utilities
5.2%
Higher Education
10.0%
 
Law Practice
5.2%
Financial Services
10.0%
 
Other
59.4%
Other
35.0%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Most Helpful Critical Review
Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

Nicolas C.
Administrator in Information Technology and Services

Nothing

 
Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

UseResponse
Most Helpful Favorable Review
Loveday A.
Consultant in Marketing and Advertising

The UseResponse System interface is highly customisable to Our needs, and it’s easier for Our Team to use Its Self-Service Community integration to Gather ideas, Topic Voting, aggregate Problems, Questions, provide support with this great customer feedback...

Most Helpful Critical Review
Nicolas C.
Administrator in Information Technology and Services

Nothing

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