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Compare Track-It! vs UseResponse

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comparison of Track-It! vs. UseResponse
based on data from user reviews. Track-It! rates 3.6/5 stars with 70 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 66 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 66 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 43 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 52 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 41 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.8
(Based on 65 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.0%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.5%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
13.3%
 
Information Technology and Services
13.3%
Information Technology and Services
25.0%
 
Hospital & Health Care
10.0%
Semiconductors
10.0%
 
Higher Education
6.7%
Internet
10.0%
 
Utilities
5.6%
Higher Education
10.0%
 
Law Practice
5.6%
Financial Services
10.0%
 
Other
58.9%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

G2 Crowd User in Semiconductors

Their support is equally good at technical and business aspects of the different products. Their ticket system is great and so is their team at responding to problems within 24hours. A great User-interface too.

Most Helpful Critical Review
Most Helpful Critical Review
Sergio Antonio E.
User

The app is very slow to open, to retrieve a work order (ticket), find on saved answers... you name it...

G2 Crowd User

Some functionality we wanted hasn't been implemented.

 
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