Compare Track-It! vs Vision Helpdesk
See this
comparison of Track-It! vs. Vision Helpdesk
based on data from user reviews. Track-It! rates 3.6/5 stars with 76 reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial Unavailable
Free Trial
Track-It!
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
7.7
9.2
Ease of Use
Ease of Use
7.8
8.9
Ease of Setup
Ease of Setup
7.3
8.8
Ease of Admin
Ease of Admin
7.8
9.2
Quality of Support
Quality of Support
7.7
9.6
Ease of Doing Business With
Ease of Doing Business With
7.9
9.6
Product Direction (% positive)
Product Direction (% positive)
5.6
9.5
Meets Requirements
Track-It!
7.7
Vision Helpdesk
9.2
Ease of Use
Track-It!
7.8
Vision Helpdesk
8.9
Ease of Setup
Track-It!
7.3
Vision Helpdesk
8.8
Ease of Admin
Track-It!
7.8
Vision Helpdesk
9.2
Quality of Support
Track-It!
7.7
Vision Helpdesk
9.6
Ease of Doing Business With
Track-It!
7.9
Vision Helpdesk
9.6
Product Direction (% positive)
Track-It!
5.6
Vision Helpdesk
9.5

Features

Incident Management
Automate Ticket Routing
Track-It!
7.6
Vision Helpdesk
8.8
Ticket Prioritization
Track-It!
7.7
Vision Helpdesk
7.5
Ticket Notifications
Track-It!
8.8
Vision Helpdesk
8.3
Knowledge Base
Track-It!
6.5
Vision Helpdesk
7.8
Knowledge Base/Ticket Integration
Track-It!
6.7
Vision Helpdesk
8.3
Knowledge Share
Knowledge Base
Track-It!
7.1
Vision Helpdesk
9.2
Searchable Articles
Track-It!
6.7
Vision Helpdesk
8.9
Community Forums
Track-It!
Not enough data available
Vision Helpdesk
8.3
Interactive FAQs & Forums
Track-It!
Not enough data available
Vision Helpdesk
8.3
Reporting
Dashboards
Track-It!
6.7
Vision Helpdesk
7.5
Time Tracking
Track-It!
7.3
Vision Helpdesk
7.2
Surveys
Track-It!
6.7
Vision Helpdesk
Not enough data available
Interaction
Web Portals
Track-It!
7.6
Vision Helpdesk
8.9
Forum to Reponse
Track-It!
6.9
Vision Helpdesk
9.2
Tickets and Tagging
Track-It!
8.5
Vision Helpdesk
8.9
Live Chat
Track-It!
6.9
Vision Helpdesk
7.3
Access & Usability
Mobile
Track-It!
7.1
Vision Helpdesk
6.7
Self Service
Track-It!
7.4
Vision Helpdesk
8.3
Active Directory
Track-It!
8.3
Vision Helpdesk
Not enough data available
Multi-Channel Access
Track-It!
Not enough data available
Vision Helpdesk
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.0%
63.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.0%
28.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
32.0%
8.7%
Track-It!
Small-Business
12.0%
Mid-Market
56.0%
Enterprise
32.0%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%

Reviewers' Industry

 
Information Technology and Services
13.5%
Non-Profit Organization Management
26.3%
 
Hospital & Health Care
9.4%
Internet
14.0%
 
Higher Education
7.3%
Information Technology and Services
12.3%
 
Utilities
5.2%
Individual & Family Services
5.3%
 
Law Practice
5.2%
Education Management
5.3%
 
Other
59.4%
Other
36.8%
Track-It!
Information Technology and Services
13.5%
Hospital & Health Care
9.4%
Higher Education
7.3%
Utilities
5.2%
Law Practice
5.2%
Other
59.4%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
Track-It!
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Screenshots

 
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