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Compare Track-It! vs Vision Helpdesk

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comparison of Track-It! vs. Vision Helpdesk
based on data from user reviews. Track-It! rates 3.6/5 stars with 70 reviews. Vision Helpdesk rates 4.7/5 stars with 43 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 66 reviews)
9.3
(Based on 43 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 66 reviews)
9.2
(Based on 43 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 40 reviews)
8.9
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 43 reviews)
9.3
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 52 reviews)
9.7
(Based on 42 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 41 reviews)
9.7
(Based on 40 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.8
(Based on 65 reviews)
9.8
(Based on 43 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.0%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.1%
30.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.9%
9.3%
 
Information Technology and Services
14.3%
Non-Profit Organization Management
22.6%
 
Hospital & Health Care
9.9%
Internet
15.1%
 
Utilities
5.5%
Information Technology and Services
13.2%
 
Higher Education
5.5%
Education Management
5.7%
 
Law Practice
5.5%
Individual & Family Services
5.7%
 
Other
59.3%
Other
37.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Mining & Metals

It is painful to navigate. The latest version has a dashboard which is somewhat nice, but still requires me to navigate to find what I need, move to the right fields, fill things out, etc... Yes, it is customizable, but again, it is messy and allows us to...

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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