Compare Track-It! vs Whatfix

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comparison of Track-It! vs. Whatfix
based on data from user reviews. Track-It! rates 3.6/5 stars with 70 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 66 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 66 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 40 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 43 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 52 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 41 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.8
(Based on 65 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.0%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.1%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.9%
20.0%
 
Information Technology and Services
14.3%
Computer Software
30.4%
 
Hospital & Health Care
9.9%
Information Technology and Services
17.4%
 
Utilities
5.5%
Consumer Goods
8.7%
 
Higher Education
5.5%
Internet
6.5%
 
Law Practice
5.5%
Cosmetics
4.3%
 
Other
59.3%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Manzur Husain S.
User in Internet

It helps us to reduce basic 'how to' queries for our website. It is also giving good user experience to new users with feature like 'tour', selfhelp etc

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Law Practice

There is not currently a workflow option, replies on tickets do no automatically get appended to the original and instead one ticket per reply is generated which makes it difficult to manage.

Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

 
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Kate from G2 Crowd

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