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Compare Track-It! vs Whatfix

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comparison of Track-It! vs. Whatfix
based on data from user reviews. Track-It! rates 3.6/5 stars with 73 reviews. Whatfix rates 4.7/5 stars with 37 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 67 reviews)
9.0
(Based on 35 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 67 reviews)
9.0
(Based on 35 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
8.4
(Based on 29 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 43 reviews)
8.6
(Based on 29 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 53 reviews)
10.0
(Based on 35 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 41 reviews)
9.4
(Based on 29 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 66 reviews)
9.7
(Based on 34 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.5%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.9%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.6%
18.9%
 
Information Technology and Services
14.0%
Computer Software
29.2%
 
Hospital & Health Care
9.7%
Information Technology and Services
18.8%
 
Higher Education
7.5%
Consumer Goods
10.4%
 
Utilities
5.4%
Internet
6.3%
 
Law Practice
5.4%
Telecommunications
4.2%
 
Other
58.1%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

G2 Crowd User in Telecommunications

Translation Support and the delta part of the file when changes are done for the English File

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Defense & Space

The program is Web based, or at least the way we use it is, all info needs to be manually input into the program. This can sometime be time consuming.

Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

 
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Kate from G2 Crowd

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