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Compare Track-It! vs Zendesk Support

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comparison of Track-It! vs. Zendesk Support
based on data from user reviews. Track-It! rates 3.6/5 stars with 70 reviews. Zendesk Support rates 4.2/5 stars with 1,262 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 66 reviews)
8.7
(Based on 1,155 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 66 reviews)
8.7
(Based on 1,159 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
8.3
(Based on 557 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 43 reviews)
8.4
(Based on 578 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 52 reviews)
8.5
(Based on 979 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 41 reviews)
8.5
(Based on 542 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.8
(Based on 65 reviews)
7.9
(Based on 1,150 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.0%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.5%
45.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.4%
16.2%
 
Information Technology and Services
13.3%
Computer Software
18.8%
 
Hospital & Health Care
10.0%
Information Technology and Services
14.9%
 
Higher Education
6.7%
Internet
10.9%
 
Utilities
5.6%
Marketing and Advertising
5.3%
 
Law Practice
5.6%
Telecommunications
3.4%
 
Other
58.9%
Other
46.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

The inability to type in search within routing matrix.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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