Compare Track-It! vs Zoho Desk

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comparison of Track-It! vs. Zoho Desk
based on data from user reviews. Track-It! rates 3.6/5 stars with 74 reviews. Zoho Desk rates 4.3/5 stars with 915 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Track-It!
Zoho Desk
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Track-It!
Track-It!
3.6
Based on 74 reviews
Zoho Desk
Zoho Desk
4.3
Based on 915 reviews
Optimized for quick response
 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 68 reviews)
8.8
(Based on 837 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 68 reviews)
8.6
(Based on 837 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
8.3
(Based on 684 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 43 reviews)
8.5
(Based on 683 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 53 reviews)
8.3
(Based on 751 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 41 reviews)
8.6
(Based on 636 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 67 reviews)
8.8
(Based on 827 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.3%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
56.2%
21.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.5%
5.9%
 
Information Technology and Services
13.8%
Information Technology and Services
24.8%
 
Hospital & Health Care
9.6%
Computer Software
10.4%
 
Higher Education
7.4%
Internet
4.2%
 
Utilities
5.3%
Telecommunications
4.1%
 
Law Practice
5.3%
Marketing and Advertising
4.1%
 
Other
58.5%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Heather K.
User in Hospital & Health Care

my company may not use it to its potential but I think its laking in be able to share your work orders and complete as a team, instead it seems you must re assign to have another person also be assigned to work. Not good for large projects but seems its...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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