Compare Track-It! vs Zoho Desk

See this comparison of Track-It! vs. Zoho Desk based on data from user reviews. Track-It! rates 3.5/5 stars with 68 reviews. Zoho Desk rates 4.3/5 stars with 483 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 64 reviews)
8.6
(Based on 446 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 64 reviews)
8.6
(Based on 446 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 39 reviews)
8.3
(Based on 351 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 41 reviews)
8.6
(Based on 353 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 50 reviews)
8.2
(Based on 402 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.0
(Based on 39 reviews)
8.6
(Based on 329 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.7
(Based on 63 reviews)
8.8
(Based on 438 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.4%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.2%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.3%
7.6%
 
Information Technology and Services
13.8%
Information Technology and Services
25.5%
 
Hospital & Health Care
10.3%
Computer Software
11.1%
 
Utilities
5.7%
Internet
4.5%
 
Higher Education
5.7%
Marketing and Advertising
4.5%
 
Law Practice
5.7%
Telecommunications
4.1%
 
Other
58.6%
Other
50.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

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Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Higher Education

Not user interactive - would like a dashboard feature for users to know where the task is at all times

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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