G2 Crowd gives a real-time look at how dreamforce sponsors and exhibitioners stack up.

Compare Track-It! vs Zoho Desk

See this

comparison of Track-It! vs. Zoho Desk
based on data from user reviews. Track-It! rates 3.6/5 stars with 70 reviews. Zoho Desk rates 4.3/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 66 reviews)
8.6
(Based on 557 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 66 reviews)
8.6
(Based on 559 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 40 reviews)
8.3
(Based on 443 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 43 reviews)
8.6
(Based on 445 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 52 reviews)
8.2
(Based on 506 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 41 reviews)
8.6
(Based on 417 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.8
(Based on 65 reviews)
8.8
(Based on 550 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.0%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.1%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.9%
6.5%
 
Information Technology and Services
14.3%
Information Technology and Services
26.0%
 
Hospital & Health Care
9.9%
Computer Software
10.5%
 
Utilities
5.5%
Marketing and Advertising
4.6%
 
Higher Education
5.5%
Internet
4.2%
 
Law Practice
5.5%
Telecommunications
4.2%
 
Other
59.3%
Other
50.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Old, slow software. Not kept up to date. No Mac client.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
 No videos provided.
 No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk Zoho Desk a QuestionContact Zoho Desk
Kate from G2 Crowd

Need help?

I can help.