Compare Track-It! vs Zoho Desk

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comparison of Track-It! vs. Zoho Desk
based on data from user reviews. Track-It! rates 3.6/5 stars with 71 reviews. Zoho Desk rates 4.3/5 stars with 687 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 67 reviews)
8.7
(Based on 630 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 67 reviews)
8.6
(Based on 631 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.5
(Based on 41 reviews)
8.4
(Based on 501 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 44 reviews)
8.6
(Based on 503 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 53 reviews)
8.3
(Based on 569 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 42 reviews)
8.6
(Based on 473 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.9
(Based on 66 reviews)
8.9
(Based on 621 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
12.9%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.7%
20.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
31.4%
6.8%
 
Information Technology and Services
14.1%
Information Technology and Services
25.3%
 
Hospital & Health Care
9.8%
Computer Software
11.0%
 
Higher Education
6.5%
Telecommunications
4.2%
 
Law Practice
5.4%
Internet
4.0%
 
Utilities
5.4%
Marketing and Advertising
4.0%
 
Other
58.7%
Other
51.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Civil Engineering

I find it to be very slow and unresponsive at times. I feel there should be additional features for the online portal. Such as better assistance for self-help and solutions area. Also would like to see a better inventory tracking feature that works more...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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