Compare Track-It! vs Zoho Desk

See this comparison of Track-It! vs. Zoho Desk based on data from user reviews. Track-It! rates 3.6/5 stars with 69 reviews. Zoho Desk rates 4.3/5 stars with 519 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.9
(Based on 65 reviews)
8.6
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
8.0
(Based on 65 reviews)
8.6
(Based on 480 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.6
(Based on 40 reviews)
8.3
(Based on 379 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 42 reviews)
8.6
(Based on 382 reviews)
Quality of SupportSee More
Quality of SupportSee More
7.9
(Based on 51 reviews)
8.2
(Based on 430 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.1
(Based on 40 reviews)
8.6
(Based on 355 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
5.7
(Based on 64 reviews)
8.8
(Based on 471 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.2%
72.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
55.9%
20.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
30.9%
7.0%
 
Information Technology and Services
13.5%
Information Technology and Services
26.1%
 
Hospital & Health Care
10.1%
Computer Software
10.8%
 
Utilities
5.6%
Marketing and Advertising
4.5%
 
Higher Education
5.6%
Internet
4.4%
 
Law Practice
5.6%
Telecommunications
4.1%
 
Other
59.6%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Apparel & Fashion

There is no way to filter by subject or information in the ticket

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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