Compare UseResponse vs Samanage
See this
comparison of UseResponse vs. Samanage
based on data from user reviews. UseResponse rates 4.8/5 stars with 15 reviews. Samanage rates 4.4/5 stars with 473 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Enterprise Package
$3000+
per solution
TEAM
$29
per month
 
Self-Hosted
$899
one-time fee
BUSINESS
$59
per month
 
Cloud
$15
per agent, per month
PROFESSIONAL
$79
per month
 
Free Trial Unavailable
Free Trial
UseResponse
Enterprise Package
$3000+per solution
Self-Hosted
$899one-time fee
Cloud
$15per agent, per month
Free Trial Unavailable
Samanage
TEAM
$29per month
BUSINESS
$59per month
PROFESSIONAL
$79per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.0
8.6
Ease of Use
Ease of Use
9.3
9.0
Ease of Setup
Ease of Setup
9.2
8.7
Ease of Admin
Ease of Admin
9.2
8.9
Quality of Support
Quality of Support
9.9
9.0
Ease of Doing Business With
Ease of Doing Business With
9.8
9.1
Product Direction (% positive)
Product Direction (% positive)
10.0
9.2
Meets Requirements
UseResponse
9.0
Samanage
8.6
Ease of Use
UseResponse
9.3
Samanage
9.0
Ease of Setup
UseResponse
9.2
Samanage
8.7
Ease of Admin
UseResponse
9.2
Samanage
8.9
Quality of Support
UseResponse
9.9
Samanage
9.0
Ease of Doing Business With
UseResponse
9.8
Samanage
9.1
Product Direction (% positive)
UseResponse
10.0
Samanage
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
6.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
69.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
23.6%
UseResponse
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Samanage
Small-Business
6.7%
Mid-Market
69.7%
Enterprise
23.6%

Reviewers' Industry

 
Information Technology and Services
25.0%
Information Technology and Services
12.5%
 
Semiconductors
10.0%
Hospital & Health Care
10.5%
 
Internet
10.0%
Higher Education
5.8%
 
Higher Education
10.0%
Education Management
5.3%
 
Financial Services
10.0%
Computer Software
4.3%
 
Other
35.0%
Other
61.5%
UseResponse
Information Technology and Services
25.0%
Semiconductors
10.0%
Internet
10.0%
Higher Education
10.0%
Financial Services
10.0%
Other
35.0%
Samanage
Information Technology and Services
12.5%
Hospital & Health Care
10.5%
Higher Education
5.8%
Education Management
5.3%
Computer Software
4.3%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

G2 Crowd User in Information Technology and Services

Lack of integration/automation with custom forms and fields.

 
UseResponse
Most Helpful Favorable Review
Michael S.
Administrator in Internet

Specifically the inline help. Generically I'd say their own customer support which is highly responsive, very technically helpful, and very personalized.

Most Helpful Critical Review
G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

Samanage
Most Helpful Favorable Review
Adrian J.
Internal Consultant in Information Technology and Services

Samanage is a very good ITSM application. We are using it for Helpdesk, IT Asset management and are just exploring the service management section. The asset side particularly is very good and is based on the popular OCSInventory NG utility. The friendly and...

Most Helpful Critical Review
G2 Crowd User in Information Technology and Services

Lack of integration/automation with custom forms and fields.

Screenshots

 
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Videos

 No videos provided

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

UseResponse
No videos provided
Samanage

Samanage Service Platform is an IT and employee service management solution that helps you redefine employee service experiences in a seamless, smart, and meaningful way. With Samanage, you can treat your employees like your best customers through a single service desk for the entire company.

Downloads

 No downloads provided
UseResponse
No downloads provided
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