Compare UseResponse vs Whatfix

See this comparison of UseResponse vs. Whatfix based on data from user reviews. UseResponse rates 4.9/5 stars with 14 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
 
Self-Hosted
$899 one-time fee
 
Cloud
$15 per agent, per month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 13 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 13 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 11 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 11 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.9
(Based on 13 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.7%
 
Information Technology and Services
26.3%
Computer Software
28.9%
 
Internet
10.5%
Information Technology and Services
15.8%
 
Computer Software
10.5%
Consumer Goods
10.5%
 
Financial Services
10.5%
Internet
7.9%
 
Semiconductors
10.5%
Cosmetics
5.3%
 
Other
31.6%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Geo L.
Executive Sponsor in Consumer Goods

UseResponse has been the selected product for our self serve support forum concept. They have delivered with great quality & service, and not to mention with great agility. It is also very cost competitive compared to other vendors.

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Alan D.
Executive Sponsor in Consumer Goods

24/7 sales + training quickly get our customers activated and using our products

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Medical Devices

We’d like to see more robust life cycle management capabilities to support versioning control, testing, and deployment. Update: October 2016. Some of the enhancements to the product over the summer have really helped in this regard, such as the improved...

 
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Kate avatar
Kate from G2 Crowd

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