Compare UseResponse vs Zendesk Support

See this comparison of UseResponse vs. Zendesk Support based on data from user reviews. UseResponse rates 4.9/5 stars with 14 reviews. Zendesk Support rates 4.2/5 stars with 1058 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
Essential
$5 /month
 
Self-Hosted
$899 one-time fee
Team
$19 /month
 
Cloud
$15 per agent, per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 13 reviews)
8.7
(Based on 973 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 13 reviews)
8.7
(Based on 977 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 11 reviews)
8.3
(Based on 477 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 11 reviews)
8.4
(Based on 495 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.9
(Based on 13 reviews)
8.5
(Based on 822 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 462 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
8.0
(Based on 971 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
15.3%
 
Information Technology and Services
26.3%
Computer Software
19.8%
 
Internet
10.5%
Information Technology and Services
14.7%
 
Computer Software
10.5%
Internet
11.4%
 
Financial Services
10.5%
Marketing and Advertising
5.8%
 
Semiconductors
10.5%
Telecommunications
3.2%
 
Other
31.6%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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