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Compare UseResponse vs Zendesk Support

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comparison of UseResponse vs. Zendesk Support
based on data from user reviews. UseResponse rates 4.8/5 stars with 15 reviews. Zendesk Support rates 4.2/5 stars with 1,339 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
Essential
$5 /month
 
Self-Hosted
$899 one-time fee
Team
$19 /month
 
Cloud
$15 per agent, per month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 14 reviews)
8.7
(Based on 1,226 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 14 reviews)
8.7
(Based on 1,230 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 11 reviews)
8.3
(Based on 587 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 11 reviews)
8.4
(Based on 610 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.9
(Based on 14 reviews)
8.5
(Based on 1,041 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 573 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
7.8
(Based on 1,218 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
16.2%
 
Information Technology and Services
25.0%
Computer Software
18.4%
 
Semiconductors
10.0%
Information Technology and Services
15.1%
 
Internet
10.0%
Internet
10.7%
 
Higher Education
10.0%
Marketing and Advertising
5.1%
 
Financial Services
10.0%
Telecommunications
3.3%
 
Other
35.0%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Michael S.
Administrator in Internet

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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