Compare UseResponse vs Zoho Desk

See this comparison of UseResponse vs. Zoho Desk based on data from user reviews. UseResponse rates 4.9/5 stars with 14 reviews. Zoho Desk rates 4.3/5 stars with 517 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
FREE
$0 /agent/month
 
Self-Hosted
$899 one-time fee
PROFESSIONAL
$12 /agent/month
 
Cloud
$15 per agent, per month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 13 reviews)
8.6
(Based on 478 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 13 reviews)
8.6
(Based on 478 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 11 reviews)
8.3
(Based on 377 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 11 reviews)
8.6
(Based on 380 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.9
(Based on 13 reviews)
8.2
(Based on 428 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 354 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
8.8
(Based on 469 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
20.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.1%
 
Information Technology and Services
26.3%
Information Technology and Services
26.2%
 
Internet
10.5%
Computer Software
10.8%
 
Computer Software
10.5%
Marketing and Advertising
4.5%
 
Financial Services
10.5%
Internet
4.4%
 
Semiconductors
10.5%
Telecommunications
4.1%
 
Other
31.6%
Other
49.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Matt W.
Administrator in Information Technology and Services

Ease of use and the responsiveness of the company to support requests and the openess to enhancement suggestions

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Geo L.
Executive Sponsor in Consumer Goods

The payment method was a bit of a pain, but this is not just because of UR. It's also a set up in our company. Since UR is a small vendor, they do not have other payment options other than online transaction

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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