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Compare UseResponse vs Zoho Desk

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comparison of UseResponse vs. Zoho Desk
based on data from user reviews. UseResponse rates 4.8/5 stars with 15 reviews. Zoho Desk rates 4.3/5 stars with 802 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
FREE
$0 /agent/month
 
Self-Hosted
$899 one-time fee
PROFESSIONAL
$12 /agent/month
 
Cloud
$15 per agent, per month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.1
(Based on 14 reviews)
8.7
(Based on 733 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 14 reviews)
8.6
(Based on 733 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 11 reviews)
8.3
(Based on 593 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 11 reviews)
8.6
(Based on 592 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.9
(Based on 14 reviews)
8.3
(Based on 663 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 554 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 14 reviews)
8.8
(Based on 725 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
21.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
6.2%
 
Information Technology and Services
25.0%
Information Technology and Services
25.5%
 
Semiconductors
10.0%
Computer Software
10.9%
 
Internet
10.0%
Internet
4.3%
 
Higher Education
10.0%
Marketing and Advertising
4.1%
 
Financial Services
10.0%
Telecommunications
3.9%
 
Other
35.0%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Computer Software

The integrated helpdesk experience with a highly intuitive user interface.

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Michael S.
Administrator in Internet

Not much yet. I'd love if I could enter a hyperlink into an Article/FAQ that would work within the widget vs opening a new browser window but they are working on that minor point. Meanwhile the 'Related Artciles' sidebar does that for me.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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