Compare UseResponse vs Zoho Desk

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comparison of UseResponse vs. Zoho Desk
based on data from user reviews. UseResponse rates 4.9/5 stars with 14 reviews. Zoho Desk rates 4.3/5 stars with 650 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Enterprise Package
$3000+ per solution
FREE
$0 /agent/month
 
Self-Hosted
$899 one-time fee
PROFESSIONAL
$12 /agent/month
 
Cloud
$15 per agent, per month
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.2
(Based on 13 reviews)
8.7
(Based on 596 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 13 reviews)
8.6
(Based on 598 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.3
(Based on 11 reviews)
8.4
(Based on 474 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 11 reviews)
8.6
(Based on 476 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.9
(Based on 13 reviews)
8.3
(Based on 540 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.9
(Based on 11 reviews)
8.6
(Based on 447 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
10.0
(Based on 13 reviews)
8.8
(Based on 589 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.5%
 
Information Technology and Services
26.3%
Information Technology and Services
25.6%
 
Internet
10.5%
Computer Software
10.8%
 
Computer Software
10.5%
Telecommunications
4.4%
 
Financial Services
10.5%
Marketing and Advertising
4.2%
 
Semiconductors
10.5%
Internet
4.0%
 
Other
31.6%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Dhruvam N.
Administrator in Information Technology and Services

I have been running a retail business and faced problems with clients requests and support. It’s easier 100% to support our clients via tickets rather than emails as we used to do before. As our company is a global retail business we are now using...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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