Compare UserIQ vs Totango

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comparison of UserIQ vs. Totango
based on data from user reviews. UserIQ rates 4.4/5 stars with 60 reviews. Totango rates 4.3/5 stars with 90 reviews. Each product's score is calculated by real-time data from verified user reviews.

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UserIQ
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Totango
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UserIQ
UserIQ
4.4
Based on 60 reviews
Optimized for quick response
Totango
Totango
4.3
Based on 90 reviews
Optimized for quick response
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 56 reviews)
8.6
(Based on 88 reviews)
Ease of UseSee More
Ease of UseSee More
7.8
(Based on 56 reviews)
8.6
(Based on 88 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.4
(Based on 37 reviews)
7.0
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.3
(Based on 38 reviews)
8.2
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.6
(Based on 56 reviews)
8.2
(Based on 83 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 38 reviews)
8.4
(Based on 44 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 57 reviews)
8.4
(Based on 88 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
43.3%
27.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
6.7%
18.0%
 
Computer Software
37.8%
Computer Software
39.1%
 
Marketing and Advertising
18.3%
Internet
22.5%
 
Internet
13.4%
Information Technology and Services
19.6%
 
Information Technology and Services
7.3%
Real Estate
2.9%
 
Information Services
4.9%
Marketing and Advertising
2.9%
 
Other
18.3%
Other
13.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I like that you can help the customers with prompts and tours of the tool and at the same time analyse and make the customer experience better without having to contact them.

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
Richard W.
User in Internet

Didn't cover all platforms. But I'm sure their dev team will continue to build and fix anything we had an issue with

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
 

Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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Kate from G2 Crowd

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