Compare Vision Helpdesk vs Freshdesk
See this
comparison of Vision Helpdesk vs. Freshdesk
based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Freshdesk rates 4.4/5 stars with 2,041 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.2
8.5
Ease of Use
Ease of Use
8.9
8.8
Ease of Setup
Ease of Setup
8.8
8.5
Ease of Admin
Ease of Admin
9.2
8.7
Quality of Support
Quality of Support
9.6
8.9
Ease of Doing Business With
Ease of Doing Business With
9.6
8.8
Product Direction (% positive)
Product Direction (% positive)
9.5
8.6
Meets Requirements
Vision Helpdesk
9.2
Freshdesk
8.5
Ease of Use
Vision Helpdesk
8.9
Freshdesk
8.8
Ease of Setup
Vision Helpdesk
8.8
Freshdesk
8.5
Ease of Admin
Vision Helpdesk
9.2
Freshdesk
8.7
Quality of Support
Vision Helpdesk
9.6
Freshdesk
8.9
Ease of Doing Business With
Vision Helpdesk
9.6
Freshdesk
8.8
Product Direction (% positive)
Vision Helpdesk
9.5
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
Vision Helpdesk
8.8
Freshdesk
8.4
Response Automation
Vision Helpdesk
9.0
Freshdesk
8.4
SLA Management
Vision Helpdesk
9.1
Freshdesk
8.2
Attachments/Screencasts
Vision Helpdesk
9.0
Freshdesk
8.4
Ticket Collaboration
Vision Helpdesk
8.6
Freshdesk
8.6
Ticket creation user experience
Vision Helpdesk
9.5
Freshdesk
8.8
Ticket response user experience
Vision Helpdesk
9.2
Freshdesk
8.8
Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Freshdesk
8.7
Searchable Articles
Vision Helpdesk
8.9
Freshdesk
8.6
Community Forums
Vision Helpdesk
8.3
Freshdesk
8.4
Interactive FAQs & Forums
Vision Helpdesk
8.3
Freshdesk
8.5
Interaction
Web Portals
Vision Helpdesk
8.9
Freshdesk
7.2
Forum to Reponse
Vision Helpdesk
9.2
Freshdesk
8.5
Tickets and Tagging
Vision Helpdesk
8.9
Freshdesk
8.8
Live Chat
Vision Helpdesk
7.3
Freshdesk
8.8
Communication Channels
Customer Portal
Vision Helpdesk
9.2
Freshdesk
8.6
Email to Case
Vision Helpdesk
9.4
Freshdesk
8.9
Chat/Live Support
Vision Helpdesk
8.2
Freshdesk
8.5
Social Integration
Vision Helpdesk
9.1
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
Vision Helpdesk
8.3
Freshdesk
8.3
Customer and Contacts Database
Vision Helpdesk
8.3
Freshdesk
7.9
Products and Version Tracking
Vision Helpdesk
8.6
Freshdesk
8.2
Call Scripting
Vision Helpdesk
9.0
Freshdesk
8.1
Interactive Voice Response (IVR)
Vision Helpdesk
8.9
Freshdesk
8.3
Self Service/Community
Forums
Vision Helpdesk
8.6
Freshdesk
8.3
Knowledge Base
Vision Helpdesk
9.2
Freshdesk
8.5
Ideas/Feedback
Vision Helpdesk
9.1
Freshdesk
8.3
Q&A
Vision Helpdesk
9.3
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
Vision Helpdesk
Not enough data available
Freshdesk
8.2
Reporting
Vision Helpdesk
8.8
Freshdesk
7.8
Dashboards
Vision Helpdesk
9.0
Freshdesk
8.2
Platform
ITIL Compliance
Vision Helpdesk
9.2
Freshdesk
8.2
Mobile User Support
Vision Helpdesk
8.8
Freshdesk
8.1
Customization
Vision Helpdesk
8.1
Freshdesk
8.0
User, Role, and Access Management
Vision Helpdesk
9.0
Freshdesk
8.5
Internationalization
Vision Helpdesk
8.6
Freshdesk
8.1
Performance & Reliability
Vision Helpdesk
9.2
Freshdesk
8.8
Integration APIs
Vision Helpdesk
8.7
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.0%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.3%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.7%
10.7%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Non-Profit Organization Management
26.3%
Information Technology and Services
20.4%
 
Internet
14.0%
Computer Software
14.0%
 
Information Technology and Services
12.3%
Internet
5.9%
 
Individual & Family Services
5.3%
Education Management
3.7%
 
Education Management
5.3%
E-Learning
3.4%
 
Other
36.8%
Other
52.6%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Vision Helpdesk
No videos provided
Freshdesk
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