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Compare Vision Helpdesk vs Whatfix

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comparison of Vision Helpdesk vs. Whatfix
based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Whatfix rates 4.7/5 stars with 35 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
9.0
(Based on 33 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
9.0
(Based on 33 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.4
(Based on 27 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.6
(Based on 27 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
10.0
(Based on 33 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
9.4
(Based on 27 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
9.7
(Based on 32 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
51.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
20.0%
 
Non-Profit Organization Management
25.5%
Computer Software
30.4%
 
Internet
14.5%
Information Technology and Services
17.4%
 
Information Technology and Services
12.7%
Consumer Goods
8.7%
 
Education Management
5.5%
Internet
6.5%
 
Individual & Family Services
5.5%
Cosmetics
4.3%
 
Other
36.4%
Other
32.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Eric W.
Administrator in Music

Whatfix has great customer service. Even though I'm sure we are a fairly small account for Whatfix, we were treated as if we were their top client. I've had numerous one-on-one calls with our Customer Success representative and have gotten to know her a bit...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

 
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