Compare Vision Helpdesk vs Whatfix
See this
comparison of Vision Helpdesk vs. Whatfix
based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 46 reviews. Whatfix rates 4.7/5 stars with 42 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
 
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.2
8.9
Ease of Use
Ease of Use
8.9
8.9
Ease of Setup
Ease of Setup
8.8
8.1
Ease of Admin
Ease of Admin
9.2
8.3
Quality of Support
Quality of Support
9.6
9.9
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
Meets Requirements
Vision Helpdesk
9.2
Whatfix
8.9
Ease of Use
Vision Helpdesk
8.9
Whatfix
8.9
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
8.8
Searchable Articles
Vision Helpdesk
8.9
Whatfix
8.9
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.4
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.0%
45.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.3%
31.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.7%
23.8%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%

Reviewers' Industry

 
Non-Profit Organization Management
26.3%
Computer Software
28.3%
 
Internet
14.0%
Information Technology and Services
18.9%
 
Information Technology and Services
12.3%
Consumer Goods
9.4%
 
Individual & Family Services
5.3%
Internet
5.7%
 
Education Management
5.3%
Telecommunications
3.8%
 
Other
36.8%
Other
34.0%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 Crowd User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User

As all of those tools have their problems it's nothing special about Whatfix, to dislike.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
G2 Crowd User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Most Helpful Critical Review
G2 Crowd User

As all of those tools have their problems it's nothing special about Whatfix, to dislike.

Screenshots

 
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