Compare Vision Helpdesk vs Whatfix

See this comparison of Vision Helpdesk vs. Whatfix based on data from user reviews. Vision Helpdesk rates 4.8/5 stars with 38 reviews. Whatfix rates 4.8/5 stars with 30 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Help Desk
$7 per staff per mo
 
Satellite Desk
$14 per staff per mo
 
Service Desk
$21 per staff per mo
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 38 reviews)
8.9
(Based on 28 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 38 reviews)
9.0
(Based on 28 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 36 reviews)
8.4
(Based on 24 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 36 reviews)
8.5
(Based on 24 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 38 reviews)
10.0
(Based on 28 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 36 reviews)
9.6
(Based on 24 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 38 reviews)
9.6
(Based on 28 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.2%
56.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.5%
16.7%
 
Non-Profit Organization Management
22.2%
Computer Software
28.9%
 
Internet
17.8%
Information Technology and Services
15.8%
 
Information Technology and Services
11.1%
Consumer Goods
10.5%
 
Education Management
6.7%
Internet
7.9%
 
Computer Software
4.4%
Cosmetics
5.3%
 
Other
37.8%
Other
31.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

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Andrew L.
Administrator in Computer Software

As a company, we made the switch from a high-end competitor to Whatfix and we could not be happier. Originally the decision was driven by the 50% + cost saving we would receive, however, we have been amazed by the ease of use of the system. The team find...

Most Helpful Critical Review
Most Helpful Critical Review
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Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

 
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