Compare Vision Helpdesk, Whatfix, and Freshdesk

 
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
 
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
 
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
9.0
(Based on 38 reviews)
8.6
(Based on 1,871 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
9.1
(Based on 38 reviews)
8.9
(Based on 1,881 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.4
(Based on 32 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.6
(Based on 32 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
9.9
(Based on 38 reviews)
9.0
(Based on 1,816 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
9.4
(Based on 32 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
9.7
(Based on 37 reviews)
8.8
(Based on 1,866 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
47.5%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
30.0%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
22.5%
10.7%
 
Non-Profit Organization Management
25.5%
Computer Software
29.4%
Information Technology and Services
20.5%
 
Internet
14.5%
Information Technology and Services
17.6%
Computer Software
14.1%
 
Information Technology and Services
12.7%
Consumer Goods
9.8%
Internet
5.9%
 
Individual & Family Services
5.5%
Internet
5.9%
Education Management
3.7%
 
Education Management
5.5%
Telecommunications
3.9%
E-Learning
3.5%
 
Other
36.4%
Other
33.3%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 Crowd User in Computer Software

The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Information Technology and Services

There are some features that I find useful but that are still missing in the widget. For example, there's no possibility to ask user a yes/no question when they are performing a procedure. For example, when they are sending an e-mail, I would like to ask...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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