Compare Vision Helpdesk, Whatfix, Freshdesk, and HappyFox

Pricing

 
Starter Help Desk
$12 per staff per mo billed annually
Sprout
Free for UNLIMITED agents
Mighty
$29 per staff / month
 
Pro Help Desk Software
$20 per staff per mo billed annually
Blossom
$19 / agent / month billed annually
Fantastic
$49 per staff / month
 
Satellite Desk
$24 per staff per mo billed annually
Garden
$35 / agent / month billed annually
Enterprise
$69 per staff / month
 
Pro Service Desk
$32 per staff per mo billed annually
Estate
$49 / agent / month billed annually
Enterprise Plus
$89 per staff / month
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.2
8.9
8.5
8.9
Ease of Use
Ease of Use
8.9
8.9
8.8
9.3
Ease of Setup
Ease of Setup
8.8
8.1
8.5
8.9
Ease of Admin
Ease of Admin
9.2
8.3
8.7
9.1
Quality of Support
Quality of Support
9.6
9.9
8.9
9.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.8
9.3
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
8.6
9.3
Meets Requirements
Vision Helpdesk
9.2
Whatfix
8.9
Freshdesk
8.5
HappyFox
8.9
Ease of Use
Vision Helpdesk
8.9
Whatfix
8.9
Freshdesk
8.8
HappyFox
9.3
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.5
HappyFox
8.9
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
HappyFox
9.1
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
HappyFox
9.2
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.8
HappyFox
9.3
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Freshdesk
8.6
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
8.8
Freshdesk
8.7
HappyFox
8.5
Searchable Articles
Vision Helpdesk
8.9
Whatfix
8.9
Freshdesk
8.6
HappyFox
8.8
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.4
HappyFox
Not enough data available
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.5
HappyFox
Not enough data available
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.4
Freshdesk
7.2
HappyFox
7.2
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
Freshdesk
8.5
HappyFox
8.1
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
Freshdesk
8.8
HappyFox
9.3
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
Freshdesk
8.8
HappyFox
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.0%
45.2%
53.2%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.3%
31.0%
36.1%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.7%
23.8%
10.7%
15.5%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Non-Profit Organization Management
26.3%
Computer Software
28.3%
Information Technology and Services
20.4%
Information Technology and Services
14.1%
 
Internet
14.0%
Information Technology and Services
18.9%
Computer Software
14.0%
Computer Software
12.2%
 
Information Technology and Services
12.3%
Consumer Goods
9.4%
Internet
5.9%
Higher Education
6.4%
 
Individual & Family Services
5.3%
Internet
5.7%
Education Management
3.7%
Real Estate
3.8%
 
Education Management
5.3%
Telecommunications
3.8%
E-Learning
3.4%
Education Management
3.8%
 
Other
36.8%
Other
34.0%
Other
52.6%
Other
59.6%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Tony B.
Administrator in Consumer Goods

Everything. The console is very easy to navigate. Workflows can be created and launched in a matter of minutes. The team provides immediate support. And a huge bonus is that you have customized reports and dashboards within GTM after a quick set up.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Tony B.
Administrator in Consumer Goods

Everything. The console is very easy to navigate. Workflows can be created and launched in a matter of minutes. The team provides immediate support. And a huge bonus is that you have customized reports and dashboards within GTM after a quick set up.

Most Helpful Critical Review
Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk
HappyFox
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
HappyFox
No downloads provided
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