Compare Vision Helpdesk, Whatfix, Freshdesk, and TeamSupport

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.2
8.9
8.5
8.6
Ease of Use
Ease of Use
8.9
8.9
8.8
8.6
Ease of Setup
Ease of Setup
8.8
8.1
8.5
8.3
Ease of Admin
Ease of Admin
9.2
8.3
8.7
8.7
Quality of Support
Quality of Support
9.6
9.9
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
8.6
9.0
Meets Requirements
Vision Helpdesk
9.2
Whatfix
8.9
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
Vision Helpdesk
8.9
Whatfix
8.9
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.5
TeamSupport
8.3
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Freshdesk
8.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
8.8
Freshdesk
8.7
TeamSupport
8.2
Searchable Articles
Vision Helpdesk
8.9
Whatfix
8.9
Freshdesk
8.6
TeamSupport
8.3
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.4
TeamSupport
7.9
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.4
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
Freshdesk
8.8
TeamSupport
8.8
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
Freshdesk
8.8
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.0%
45.2%
53.2%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.3%
31.0%
36.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.7%
23.8%
10.7%
11.3%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Non-Profit Organization Management
26.3%
Computer Software
28.3%
Information Technology and Services
20.4%
Computer Software
27.2%
 
Internet
14.0%
Information Technology and Services
18.9%
Computer Software
14.0%
Information Technology and Services
21.0%
 
Information Technology and Services
12.3%
Consumer Goods
9.4%
Internet
5.9%
Internet
5.7%
 
Individual & Family Services
5.3%
Internet
5.7%
Education Management
3.7%
Financial Services
4.4%
 
Education Management
5.3%
Telecommunications
3.8%
E-Learning
3.4%
Hospitality
3.6%
 
Other
36.8%
Other
34.0%
Other
52.6%
Other
38.1%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 Crowd User in Computer Software

The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Computer Software

The lifeblood of our sales process are free trials of our product. We have seen that 50% of our free trialers use WhatFix. We have a lot of variables in place that effect our new sales but our sales have increased by 50% since we have implemented WhatFix!

Most Helpful Critical Review
Manzur Husain S.
User in Internet

They has to improve UI to look more friendly for current modern web

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

I don't like how often contacts are attributed to _UnknownCompany - the domain of the email alone should align with the correct company - or at least if on a ticket, if ticket is attributed to a company should automatically assign any unknown company to the...

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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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