Compare Vision Helpdesk, Whatfix, Freshdesk, and Zendesk Support

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
Essential
$5
/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
Team
$19
/month
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
Professional
$49
/month
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
Enterprise
$99
/month
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.2
8.9
8.5
8.6
Ease of Use
Ease of Use
8.9
8.9
8.8
8.6
Ease of Setup
Ease of Setup
8.8
8.1
8.5
8.2
Ease of Admin
Ease of Admin
9.2
8.3
8.7
8.3
Quality of Support
Quality of Support
9.6
9.9
8.9
8.4
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.8
8.4
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
8.6
7.6
Meets Requirements
Vision Helpdesk
9.2
Whatfix
8.9
Freshdesk
8.5
Zendesk Support
8.6
Ease of Use
Vision Helpdesk
8.9
Whatfix
8.9
Freshdesk
8.8
Zendesk Support
8.6
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.5
Zendesk Support
8.2
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
Zendesk Support
8.3
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
Zendesk Support
8.4
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.8
Zendesk Support
8.4
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Freshdesk
8.6
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
8.8
Freshdesk
8.8
Zendesk Support
8.6
Searchable Articles
Vision Helpdesk
8.9
Whatfix
8.9
Freshdesk
8.6
Zendesk Support
8.6
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.4
Zendesk Support
8.2
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.5
Zendesk Support
8.2
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.4
Freshdesk
7.2
Zendesk Support
8.6
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
Freshdesk
8.5
Zendesk Support
8.5
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
Freshdesk
8.8
Zendesk Support
8.9
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
Freshdesk
8.8
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.0%
45.2%
53.1%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.3%
31.0%
36.2%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.7%
23.8%
10.7%
16.3%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Non-Profit Organization Management
26.3%
Computer Software
28.3%
Information Technology and Services
20.4%
Computer Software
17.9%
 
Internet
14.0%
Information Technology and Services
18.9%
Computer Software
14.0%
Information Technology and Services
15.3%
 
Information Technology and Services
12.3%
Consumer Goods
9.4%
Internet
5.9%
Internet
10.3%
 
Individual & Family Services
5.3%
Internet
5.7%
Education Management
3.7%
Marketing and Advertising
4.9%
 
Education Management
5.3%
Telecommunications
3.8%
E-Learning
3.4%
Telecommunications
3.3%
 
Other
36.8%
Other
34.0%
Other
52.7%
Other
48.3%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Scott M.
Administrator

Our experience has been amazing throughout our partnership. The main reason I picked Whatfix over other offerings such as WalkMe was the Support that they committed to providing during the onboarding process as well as the ongoing relationship. Also, I...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Telecommunications

Cannot view the translation strings in see live flow, and cannot edit as English flows.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
Scott M.
Administrator

Our experience has been amazing throughout our partnership. The main reason I picked Whatfix over other offerings such as WalkMe was the Support that they committed to providing during the onboarding process as well as the ongoing relationship. Also, I...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

Cannot view the translation strings in see live flow, and cannot edit as English flows.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided
No videos provided
Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk
Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
Zendesk Support
No downloads provided
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