Compare Vision Helpdesk, Whatfix, Freshdesk, and Zoho Desk

Pricing

 
Starter Help Desk
$12
per staff per mo billed annually
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Pro Help Desk Software
$20
per staff per mo billed annually
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Satellite Desk
$24
per staff per mo billed annually
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Pro Service Desk
$32
per staff per mo billed annually
Estate
$49
/ agent / month billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial
Whatfix
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.2
8.9
8.5
8.7
Ease of Use
Ease of Use
8.9
8.9
8.8
8.5
Ease of Setup
Ease of Setup
8.8
8.1
8.5
8.2
Ease of Admin
Ease of Admin
9.2
8.3
8.7
8.4
Quality of Support
Quality of Support
9.6
9.9
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.6
9.3
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
9.5
9.7
8.6
8.7
Meets Requirements
Vision Helpdesk
9.2
Whatfix
8.9
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
Vision Helpdesk
8.9
Whatfix
8.9
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
Vision Helpdesk
8.8
Whatfix
8.1
Freshdesk
8.5
Zoho Desk
8.2
Ease of Admin
Vision Helpdesk
9.2
Whatfix
8.3
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
Vision Helpdesk
9.6
Whatfix
9.9
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Vision Helpdesk
9.6
Whatfix
9.3
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
Vision Helpdesk
9.5
Whatfix
9.7
Freshdesk
8.6
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Vision Helpdesk
9.2
Whatfix
8.8
Freshdesk
8.7
Zoho Desk
8.6
Searchable Articles
Vision Helpdesk
8.9
Whatfix
8.9
Freshdesk
8.6
Zoho Desk
8.6
Community Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.4
Zoho Desk
8.3
Interactive FAQs & Forums
Vision Helpdesk
8.3
Whatfix
Not enough data available
Freshdesk
8.5
Zoho Desk
8.4
Interaction
Web Portals
Vision Helpdesk
8.9
Whatfix
9.4
Freshdesk
7.2
Zoho Desk
8.4
Forum to Reponse
Vision Helpdesk
9.2
Whatfix
10.0
Freshdesk
8.5
Zoho Desk
8.4
Tickets and Tagging
Vision Helpdesk
8.9
Whatfix
10.0
Freshdesk
8.8
Zoho Desk
8.7
Live Chat
Vision Helpdesk
7.3
Whatfix
10.0
Freshdesk
8.8
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.0%
45.2%
53.2%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.3%
31.0%
36.2%
22.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.7%
23.8%
10.7%
5.9%
Vision Helpdesk
Small-Business
63.0%
Mid-Market
28.3%
Enterprise
8.7%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Freshdesk
Small-Business
53.2%
Mid-Market
36.2%
Enterprise
10.7%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.3%
Enterprise
5.9%

Reviewers' Industry

 
Non-Profit Organization Management
26.3%
Computer Software
28.3%
Information Technology and Services
20.3%
Information Technology and Services
24.3%
 
Internet
14.0%
Information Technology and Services
18.9%
Computer Software
14.0%
Computer Software
10.7%
 
Information Technology and Services
12.3%
Consumer Goods
9.4%
Internet
5.9%
Marketing and Advertising
4.1%
 
Individual & Family Services
5.3%
Internet
5.7%
Education Management
3.7%
Internet
4.0%
 
Education Management
5.3%
Telecommunications
3.8%
E-Learning
3.4%
Telecommunications
4.0%
 
Other
36.8%
Other
34.0%
Other
52.7%
Other
52.8%
Vision Helpdesk
Non-Profit Organization Management
26.3%
Internet
14.0%
Information Technology and Services
12.3%
Individual & Family Services
5.3%
Education Management
5.3%
Other
36.8%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Whatfix
Most Helpful Favorable Review
G2 Crowd User in Cosmetics

The support received during implementation from the WhatFix team was nothing like what you would see with some other suppliers of this type. You really feel a deep desire to help and create value for the customer.

Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos providedNo videos provided
Vision Helpdesk
No videos provided
Whatfix
No videos provided
Freshdesk
Zoho Desk

Downloads

 No downloads providedNo downloads providedNo downloads provided
Vision Helpdesk
No downloads provided
Whatfix
No downloads provided
Zoho Desk
No downloads provided
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