Compare Vision Helpdesk, Whatfix, and LiveAgent

 
Starter Help Desk
$12 per staff per mo billed annually
All-inclusive
$39/month User Seat
 
Pro Help Desk Software
$20 per staff per mo billed annually
Ticket+Chat
$29/month User Seat
 
Satellite Desk
$24 per staff per mo billed annually
Ticket
$9/month User Seat
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
9.0
(Based on 38 reviews)
9.0
(Based on 901 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
9.1
(Based on 38 reviews)
9.1
(Based on 902 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.4
(Based on 32 reviews)
8.9
(Based on 615 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.6
(Based on 32 reviews)
9.0
(Based on 612 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
9.9
(Based on 38 reviews)
9.2
(Based on 858 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
9.4
(Based on 32 reviews)
9.2
(Based on 599 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
9.7
(Based on 37 reviews)
9.1
(Based on 889 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
47.5%
61.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
30.0%
26.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
22.5%
12.4%
 
Non-Profit Organization Management
25.5%
Computer Software
29.4%
Information Technology and Services
12.0%
 
Internet
14.5%
Information Technology and Services
17.6%
Computer Software
7.1%
 
Information Technology and Services
12.7%
Consumer Goods
9.8%
Computer & Network Security
5.9%
 
Individual & Family Services
5.5%
Internet
5.9%
Internet
5.6%
 
Education Management
5.5%
Telecommunications
3.9%
Marketing and Advertising
4.1%
 
Other
36.4%
Other
33.3%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Phil W.
Executive Sponsor in Computer Software

Whatfix has enabled Sophos to communicate process changes across a large and dispersed Sales team easily and effectively. The best bit is that users get the training when they need it in the system they work on day to day. Whatfix has saved us time and more...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Javier A.
Administrator in Non-Profit Organization Management

Certain aspects of the editor make our most complicated workflows challenging to go back and edit. But over the first two months of our work with Whatfix we've seen multiple content/tool upgrades, and in our last discussion they let me know that an upgrade...

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

 
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