Compare Vision Helpdesk, Whatfix, and Zendesk Support

 
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
9.0
(Based on 38 reviews)
8.8
(Based on 1,270 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
9.1
(Based on 38 reviews)
8.7
(Based on 1,274 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.4
(Based on 32 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.6
(Based on 32 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
9.9
(Based on 38 reviews)
8.5
(Based on 1,083 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
9.4
(Based on 32 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
9.7
(Based on 37 reviews)
7.8
(Based on 1,262 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
47.5%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
30.0%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
22.5%
16.3%
 
Non-Profit Organization Management
25.5%
Computer Software
29.4%
Computer Software
18.1%
 
Internet
14.5%
Information Technology and Services
17.6%
Information Technology and Services
15.1%
 
Information Technology and Services
12.7%
Consumer Goods
9.8%
Internet
10.6%
 
Individual & Family Services
5.5%
Internet
5.9%
Marketing and Advertising
5.0%
 
Education Management
5.5%
Telecommunications
3.9%
Telecommunications
3.3%
 
Other
36.4%
Other
33.3%
Other
48.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Shai O.
Administrator in Internet

Easy to use and operate. building a flow is fast and easy. The system capabilities are flexible and vast. Whatfik team is very responsive and helpful - resolving every challenge quickly and efficiently.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Mohit j.
Administrator in Information Technology and Services

- I would like to see deep analytics of how my guides are being viewed - Not Availabie on mobile platforms

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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