Compare Vision Helpdesk, Whatfix, and Zoho Desk

 
Starter Help Desk
$12 per staff per mo billed annually
FREE
$0 /agent/month
 
Pro Help Desk Software
$20 per staff per mo billed annually
PROFESSIONAL
$12 /agent/month
 
Satellite Desk
$24 per staff per mo billed annually
ENTERPRISE
$25 /agent/month
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
 Request More InformationRequest More Information$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
9.0
(Based on 38 reviews)
8.7
(Based on 829 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
9.1
(Based on 38 reviews)
8.6
(Based on 829 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.4
(Based on 32 reviews)
8.3
(Based on 677 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.6
(Based on 32 reviews)
8.5
(Based on 676 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
9.9
(Based on 38 reviews)
8.3
(Based on 744 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
9.4
(Based on 32 reviews)
8.6
(Based on 630 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
9.7
(Based on 37 reviews)
8.8
(Based on 819 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
47.5%
72.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
30.0%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
22.5%
5.9%
 
Non-Profit Organization Management
25.5%
Computer Software
29.4%
Information Technology and Services
24.9%
 
Internet
14.5%
Information Technology and Services
17.6%
Computer Software
10.4%
 
Information Technology and Services
12.7%
Consumer Goods
9.8%
Internet
4.2%
 
Individual & Family Services
5.5%
Internet
5.9%
Telecommunications
4.2%
 
Education Management
5.5%
Telecommunications
3.9%
Marketing and Advertising
4.2%
 
Other
36.4%
Other
33.3%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

G2 Crowd User in Consumer Services

We used what fix on Playnlive.com and our bounce rate dropped by 50%. So much so that even our conversion increased by 25%. I highly recommend what fix to all dot com companies.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Chemicals

The initial orientation could have been a little bit more smooth, but, eventually it was easy to understand once we received the orientation. Also, the online help function was a little difficult to follow for a non-developer.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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