Compare Vision Helpdesk vs Zendesk Support

See this comparison of Vision Helpdesk vs. Zendesk Support based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Zendesk Support rates 4.2/5 stars with 1058 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
 
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
 
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 41 reviews)
8.7
(Based on 973 reviews)
Ease of UseSee More
Ease of UseSee More
9.2
(Based on 41 reviews)
8.7
(Based on 977 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 39 reviews)
8.3
(Based on 477 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 39 reviews)
8.4
(Based on 495 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 40 reviews)
8.5
(Based on 822 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 38 reviews)
8.6
(Based on 462 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 41 reviews)
8.0
(Based on 971 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.0%
38.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.3%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.8%
15.3%
 
Non-Profit Organization Management
20.0%
Computer Software
19.8%
 
Internet
16.0%
Information Technology and Services
14.7%
 
Information Technology and Services
14.0%
Internet
11.4%
 
Education Management
6.0%
Marketing and Advertising
5.8%
 
Individual & Family Services
6.0%
Telecommunications
3.2%
 
Other
38.0%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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