Compare Vision Helpdesk vs Zendesk

See this comparison of Vision Helpdesk vs. Zendesk Support based on data from user reviews. Vision Helpdesk rates 4.8/5 stars with 38 reviews. Zendesk Support rates 4.2/5 stars with 953 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Help Desk
$7 per staff per mo
Essential
$5 /month
 
Satellite Desk
$14 per staff per mo
Team
$19 /month
 
Service Desk
$21 per staff per mo
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 38 reviews)
8.7
(Based on 882 reviews)
Ease of UseSee More
Ease of UseSee More
9.3
(Based on 38 reviews)
8.6
(Based on 885 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 36 reviews)
8.3
(Based on 436 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 36 reviews)
8.4
(Based on 453 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 38 reviews)
8.5
(Based on 738 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 36 reviews)
8.5
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 38 reviews)
7.9
(Based on 880 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
63.2%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.3%
46.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
10.5%
15.1%
 
Non-Profit Organization Management
22.2%
Computer Software
20.0%
 
Internet
17.8%
Information Technology and Services
14.2%
 
Information Technology and Services
11.1%
Internet
12.2%
 
Education Management
6.7%
Marketing and Advertising
6.5%
 
Computer Software
4.4%
Retail
3.1%
 
Other
37.8%
Other
43.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
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William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

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Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
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Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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