Compare Vision Helpdesk, Zendesk Support, and Freshdesk

 
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
Sprout
Free for UNLIMITED agents
 
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
Blossom
$19 / agent / month billed annually
 
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
Garden
$35 / agent / month billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
Estate
$49 / agent / month billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
8.8
(Based on 1,270 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
8.7
(Based on 1,274 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.3
(Based on 602 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.4
(Based on 625 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
8.5
(Based on 1,083 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
8.6
(Based on 587 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
7.8
(Based on 1,262 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
38.8%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
45.0%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
16.3%
10.7%
 
Non-Profit Organization Management
25.5%
Computer Software
18.1%
Information Technology and Services
20.6%
 
Internet
14.5%
Information Technology and Services
15.1%
Computer Software
14.2%
 
Information Technology and Services
12.7%
Internet
10.6%
Internet
5.9%
 
Individual & Family Services
5.5%
Marketing and Advertising
5.0%
Education Management
3.7%
 
Education Management
5.5%
Telecommunications
3.3%
E-Learning
3.5%
 
Other
36.4%
Other
48.0%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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