Compare Vision Helpdesk, Zendesk Support, and HappyFox

 
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
Mighty
$29 per staff / month
 
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
Fantastic
$49 per staff / month
 
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
Enterprise
$69 per staff / month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
Enterprise Plus
$89 per staff / month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
8.8
(Based on 1,272 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
8.7
(Based on 1,276 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.3
(Based on 603 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.4
(Based on 626 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
8.5
(Based on 1,085 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
8.6
(Based on 588 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
7.8
(Based on 1,264 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
38.8%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
44.9%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
16.3%
15.5%
 
Non-Profit Organization Management
25.5%
Computer Software
18.1%
Information Technology and Services
14.1%
 
Internet
14.5%
Information Technology and Services
15.1%
Computer Software
12.2%
 
Information Technology and Services
12.7%
Internet
10.6%
Higher Education
6.4%
 
Individual & Family Services
5.5%
Marketing and Advertising
5.0%
Real Estate
3.8%
 
Education Management
5.5%
Telecommunications
3.3%
Education Management
3.8%
 
Other
36.4%
Other
47.9%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
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Kate from G2 Crowd

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