Compare Vision Helpdesk, Zendesk Support, and Help Scout

 
Starter Help Desk
$12 per staff per mo billed annually
Essential
$5 /month
Plus
$27 user/month
 
Pro Help Desk Software
$20 per staff per mo billed annually
Team
$19 /month
Standard
$15 user/month
 
Satellite Desk
$24 per staff per mo billed annually
Professional
$49 /month
Basic
$8 user/month
 
Pro Service Desk
$32 per staff per mo billed annually
Enterprise
$99 /month
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
8.8
(Based on 1,282 reviews)
8.5
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
8.7
(Based on 1,286 reviews)
9.2
(Based on 120 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.3
(Based on 607 reviews)
8.9
(Based on 57 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.4
(Based on 630 reviews)
8.9
(Based on 59 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
8.5
(Based on 1,094 reviews)
8.9
(Based on 104 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
8.6
(Based on 591 reviews)
9.1
(Based on 54 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
7.8
(Based on 1,273 reviews)
8.0
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
38.9%
59.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
44.7%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
16.3%
2.4%
 
Non-Profit Organization Management
25.5%
Computer Software
18.0%
Computer Software
23.2%
 
Internet
14.5%
Information Technology and Services
15.3%
Internet
19.5%
 
Information Technology and Services
12.7%
Internet
10.5%
Information Technology and Services
7.9%
 
Individual & Family Services
5.5%
Marketing and Advertising
4.9%
Marketing and Advertising
6.1%
 
Education Management
5.5%
Telecommunications
3.3%
E-Learning
4.3%
 
Other
36.4%
Other
48.0%
Other
39.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

G2 Crowd User in Consumer Goods

Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly

 
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Kate from G2 Crowd

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