Compare Vision Helpdesk, Zendesk Support, and Help Scout
 Vision Helpdesk 4.7 Based on 44 reviews |  Zendesk Support 4.2 Based on 1,399 reviews |  Help Scout 4.3 Based on 130 reviews |
Pricing
Starter Help Desk $12 per staff per mo billed annually | Essential $5 /month | Plus $27 user/month | |
Pro Help Desk Software $20 per staff per mo billed annually | Team $19 /month | Standard $15 user/month | |
Satellite Desk $24 per staff per mo billed annually | Professional $49 /month | Basic $8 user/month | |
Pro Service Desk $32 per staff per mo billed annually | Enterprise $99 /month | ‐ | |
Ent Service Desk $48 per staff per mo billed annually | ‐ | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.3 (Based on 44 reviews) | 8.8 (Based on 1,282 reviews) | 8.5 (Based on 120 reviews) |
| Ease of Use | 9.1 (Based on 44 reviews) | 8.7 (Based on 1,286 reviews) | 9.2 (Based on 120 reviews) |
| Ease of Setup | 8.9 (Based on 42 reviews) | 8.3 (Based on 607 reviews) | 8.9 (Based on 57 reviews) |
| Ease of Admin | 9.3 (Based on 42 reviews) | 8.4 (Based on 630 reviews) | 8.9 (Based on 59 reviews) |
| Quality of Support | 9.7 (Based on 43 reviews) | 8.5 (Based on 1,094 reviews) | 8.9 (Based on 104 reviews) |
| Ease of Doing Business With | 9.7 (Based on 41 reviews) | 8.6 (Based on 591 reviews) | 9.1 (Based on 54 reviews) |
| Product Direction (% positive) | 9.8 (Based on 44 reviews) | 7.8 (Based on 1,273 reviews) | 8.0 (Based on 120 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 61.4% | 38.9% | 59.7% |
Mid-Market (51-1000 emp.) | 29.5% | 44.7% | 37.9% |
Enterprise (> 1000 emp.) | 9.1% | 16.3% | 2.4% |
Reviewers' Industry
Non-Profit Organization Management 25.5% | Computer Software 18.0% | Computer Software 23.2% | |
Internet 14.5% | Information Technology and Services 15.3% | Internet 19.5% | |
Information Technology and Services 12.7% | Internet 10.5% | Information Technology and Services 7.9% | |
Individual & Family Services 5.5% | Marketing and Advertising 4.9% | Marketing and Advertising 6.1% | |
Education Management 5.5% | Telecommunications 3.3% | E-Learning 4.3% | |
Other 36.4% | Other 48.0% | Other 39.0% |
Reviews
| Most Helpful Favorable Review | William D. Administrator in Information Technology and Services Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface).... | Abbey S. Administrator in Education Management The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and... | Danielle L. Administrator in Computer Software HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email... |
| Most Helpful Critical Review | G2 Crowd User Everything was a bit slow and buggy at times. | Matthew W. Administrator in Computer Software After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide... | G2 Crowd User in Consumer Goods Assigning emails gets tricky as well as trying to upload documents or premenant links. Unable to attatch videos directly |
