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Compare Vision Helpdesk vs Zoho Desk

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comparison of Vision Helpdesk vs. Zoho Desk
based on data from user reviews. Vision Helpdesk rates 4.7/5 stars with 44 reviews. Zoho Desk rates 4.3/5 stars with 673 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
FREE
$0 /agent/month
 
Pro Help Desk Software
$20 per staff per mo billed annually
PROFESSIONAL
$12 /agent/month
 
Satellite Desk
$24 per staff per mo billed annually
ENTERPRISE
$25 /agent/month
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.3
(Based on 44 reviews)
8.7
(Based on 616 reviews)
Ease of UseSee More
Ease of UseSee More
9.1
(Based on 44 reviews)
8.6
(Based on 617 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.9
(Based on 42 reviews)
8.4
(Based on 489 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.3
(Based on 42 reviews)
8.6
(Based on 491 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.7
(Based on 43 reviews)
8.3
(Based on 557 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.7
(Based on 41 reviews)
8.6
(Based on 461 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.8
(Based on 44 reviews)
8.9
(Based on 610 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
61.4%
71.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
29.5%
21.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.1%
7.1%
 
Non-Profit Organization Management
25.5%
Information Technology and Services
25.5%
 
Internet
14.5%
Computer Software
10.8%
 
Information Technology and Services
12.7%
Internet
4.2%
 
Education Management
5.5%
Telecommunications
4.2%
 
Individual & Family Services
5.5%
Marketing and Advertising
4.1%
 
Other
36.4%
Other
51.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

Everything was a bit slow and buggy at times.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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