Compare VMware Service Manager vs ServiceNow

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comparison of VMware Service Manager vs. ServiceNow
based on data from user reviews. VMware Service Manager rates 4.0/5 stars with 58 reviews. ServiceNow rates 3.9/5 stars with 510 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 53 reviews)
8.5
(Based on 486 reviews)
Ease of UseSee More
Ease of UseSee More
7.9
(Based on 53 reviews)
7.7
(Based on 486 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.7
(Based on 17 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.0
(Based on 17 reviews)
8.0
(Based on 145 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.4
(Based on 43 reviews)
8.1
(Based on 390 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.0
(Based on 16 reviews)
8.3
(Based on 142 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.6
(Based on 53 reviews)
8.0
(Based on 480 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
13.8%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.0%
16.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
55.2%
79.2%
 
Information Technology and Services
31.6%
Information Technology and Services
28.6%
 
Computer Software
7.6%
Higher Education
7.4%
 
Management Consulting
5.1%
Hospital & Health Care
7.4%
 
Civil Engineering
5.1%
Computer Software
6.5%
 
Insurance
3.8%
Financial Services
5.8%
 
Other
46.8%
Other
44.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Pooja D.
User in Computer Software

The support service and it works great serving all the purposes

John C.
User in Higher Education

ServiceNow provides a very streamlined interface that can be accessed by my technicians from any browser on almost any device. This has increased the number of Incidents and Requests that we log, thus making our data that much more accurate and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Management Consulting

The user interface takes a little getting used to. When I first started using this, I had trouble understanding the navigations and options that were in here. Having used many other ITSM tools, I can cleary say this is one area that needs to be improved....

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
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Kate from G2 Crowd

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