Compare Whatfix vs Freshdesk
See this
comparison of Whatfix vs. Freshdesk
based on data from user reviews. Whatfix rates 4.7/5 stars with 42 reviews. Freshdesk rates 4.4/5 stars with 2,043 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Sprout
Free
for UNLIMITED agents
 
Blossom
$19
/ agent / month billed annually
 
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Whatfix
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.5
Ease of Use
Ease of Use
8.9
8.8
Ease of Setup
Ease of Setup
8.1
8.5
Ease of Admin
Ease of Admin
8.3
8.7
Quality of Support
Quality of Support
9.9
8.9
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
Product Direction (% positive)
Product Direction (% positive)
9.7
8.6
Meets Requirements
Whatfix
8.9
Freshdesk
8.5
Ease of Use
Whatfix
8.9
Freshdesk
8.8
Ease of Setup
Whatfix
8.1
Freshdesk
8.5
Ease of Admin
Whatfix
8.3
Freshdesk
8.7
Quality of Support
Whatfix
9.9
Freshdesk
8.9
Ease of Doing Business With
Whatfix
9.3
Freshdesk
8.8
Product Direction (% positive)
Whatfix
9.7
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Whatfix
8.8
Freshdesk
8.7
Searchable Articles
Whatfix
8.9
Freshdesk
8.6
Community Forums
Whatfix
Not enough data available
Freshdesk
8.4
Interactive FAQs & Forums
Whatfix
Not enough data available
Freshdesk
8.5
Interaction
Web Portals
Whatfix
9.4
Freshdesk
7.2
Forum to Reponse
Whatfix
10.0
Freshdesk
8.5
Tickets and Tagging
Whatfix
10.0
Freshdesk
8.8
Live Chat
Whatfix
10.0
Freshdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.2%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.0%
36.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
10.7%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Freshdesk
Small-Business
53.2%
Mid-Market
36.1%
Enterprise
10.7%

Reviewers' Industry

 
Computer Software
28.3%
Information Technology and Services
20.3%
 
Information Technology and Services
18.9%
Computer Software
14.0%
 
Consumer Goods
9.4%
Internet
5.9%
 
Internet
5.7%
Education Management
3.7%
 
Telecommunications
3.8%
E-Learning
3.4%
 
Other
34.0%
Other
52.7%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User

As all of those tools have their problems it's nothing special about Whatfix, to dislike.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Whatfix
Most Helpful Favorable Review
G2 Crowd User

I had tested out a couple of different solutions for onboarding/tutorials and found WhatFix to be very easy to implement. They are also proactive and helpful getting everything set up and addressing questions. My account manager has been extremely helpful...

Most Helpful Critical Review
G2 Crowd User

As all of those tools have their problems it's nothing special about Whatfix, to dislike.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided
Whatfix
No videos provided
Freshdesk
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