Compare Whatfix vs Zendesk Support

See this comparison of Whatfix vs. Zendesk Support based on data from user reviews. Whatfix rates 4.8/5 stars with 33 reviews. Zendesk Support rates 4.2/5 stars with 1048 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 31 reviews)
8.7
(Based on 964 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 31 reviews)
8.7
(Based on 968 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 26 reviews)
8.3
(Based on 474 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 26 reviews)
8.4
(Based on 492 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 31 reviews)
8.5
(Based on 814 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 26 reviews)
8.6
(Based on 459 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 30 reviews)
8.0
(Based on 962 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
51.5%
38.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.3%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
15.3%
 
Computer Software
33.3%
Computer Software
19.9%
 
Information Technology and Services
14.3%
Information Technology and Services
14.8%
 
Consumer Goods
9.5%
Internet
11.5%
 
Internet
7.1%
Marketing and Advertising
5.9%
 
Cosmetics
4.8%
Retail
3.1%
 
Other
31.0%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Javier A.
Administrator in Non-Profit Organization Management

Whatfix staff have been friendly, accommodating, and knowledgeable. I've never once felt like a question I'm asking is dumb, or like they don't have time for me. They've been flexible with my time-frames, and helpful with tips and explanations and guidance....

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Lindsay P.
Administrator in Computer Software

It can be difficult to update flows in advice to prepare for updates we do to our site. There is no easy way to update a current flow and keep it in "draft mode" till we are push site updates.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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