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Compare Whatfix vs Zendesk Support

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comparison of Whatfix vs. Zendesk Support
based on data from user reviews. Whatfix rates 4.8/5 stars with 36 reviews. Zendesk Support rates 4.2/5 stars with 1,263 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 34 reviews)
8.7
(Based on 1,156 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 34 reviews)
8.7
(Based on 1,160 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 28 reviews)
8.3
(Based on 558 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 28 reviews)
8.4
(Based on 579 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 34 reviews)
8.5
(Based on 980 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 28 reviews)
8.5
(Based on 543 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 33 reviews)
7.9
(Based on 1,150 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
38.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.6%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.4%
16.2%
 
Computer Software
29.8%
Computer Software
18.8%
 
Information Technology and Services
17.0%
Information Technology and Services
14.9%
 
Consumer Goods
10.6%
Internet
10.9%
 
Internet
6.4%
Marketing and Advertising
5.3%
 
Telecommunications
4.3%
Telecommunications
3.3%
 
Other
31.9%
Other
46.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Craig R.
Administrator in Individual & Family Services

Wonderful ongoing support during implementation phase. Whatfix also assisted by creating a few workflows which assisted us getting started. Still yet to use in full production and look forward to giving a review after we go live.

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Amanda S.
Administrator in Education Management

As an admin who is not in an IT department, I dislike having to get my users to install the extension. This is likely to be a non-issue for most people.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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