Compare Whatfix vs Zendesk Support

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comparison of Whatfix vs. Zendesk Support
based on data from user reviews. Whatfix rates 4.7/5 stars with 35 reviews. Zendesk Support rates 4.2/5 stars with 1,172 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 33 reviews)
8.7
(Based on 1,073 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 33 reviews)
8.7
(Based on 1,077 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 27 reviews)
8.3
(Based on 525 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 27 reviews)
8.4
(Based on 544 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 33 reviews)
8.5
(Based on 912 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 27 reviews)
8.6
(Based on 508 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 32 reviews)
7.9
(Based on 1,070 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
51.4%
38.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
45.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
16.0%
 
Computer Software
30.4%
Computer Software
18.9%
 
Information Technology and Services
17.4%
Information Technology and Services
14.6%
 
Consumer Goods
8.7%
Internet
11.1%
 
Internet
6.5%
Marketing and Advertising
5.4%
 
Cosmetics
4.3%
Retail
3.1%
 
Other
32.6%
Other
46.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

It could be more user friendly. Once you get the hang of it though no problems.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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Kate from G2 Crowd

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