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Compare Whatfix vs Zoho Desk

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comparison of Whatfix vs. Zoho Desk
based on data from user reviews. Whatfix rates 4.8/5 stars with 36 reviews. Zoho Desk rates 4.3/5 stars with 712 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 34 reviews)
8.7
(Based on 653 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 34 reviews)
8.6
(Based on 653 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 28 reviews)
8.3
(Based on 521 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 28 reviews)
8.6
(Based on 520 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 34 reviews)
8.3
(Based on 587 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 28 reviews)
8.6
(Based on 485 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 33 reviews)
8.9
(Based on 648 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
72.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.6%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
19.4%
6.7%
 
Computer Software
29.8%
Information Technology and Services
25.4%
 
Information Technology and Services
17.0%
Computer Software
11.1%
 
Consumer Goods
10.6%
Internet
4.5%
 
Internet
6.4%
Telecommunications
4.1%
 
Telecommunications
4.3%
Marketing and Advertising
4.1%
 
Other
31.9%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

We've got a lot questions which were answered very fast, they always helped us as fast as possible and gave us good advise. They also asked if their suggestions work. In other words, an outstanding support, always looking out for your satisfaction.

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Craig R.
Administrator in Individual & Family Services

Nothing at this stage. all has been good.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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