Compare Whatfix vs Zoho Desk

See this comparison of Whatfix vs. Zoho Desk based on data from user reviews. Whatfix rates 4.8/5 stars with 33 reviews. Zoho Desk rates 4.3/5 stars with 514 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 31 reviews)
8.6
(Based on 475 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 31 reviews)
8.6
(Based on 475 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 26 reviews)
8.3
(Based on 374 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 26 reviews)
8.6
(Based on 377 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 31 reviews)
8.2
(Based on 426 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.5
(Based on 26 reviews)
8.6
(Based on 351 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 30 reviews)
8.8
(Based on 466 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
51.5%
73.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
30.3%
19.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.2%
7.1%
 
Computer Software
33.3%
Information Technology and Services
26.3%
 
Information Technology and Services
14.3%
Computer Software
10.8%
 
Consumer Goods
9.5%
Marketing and Advertising
4.6%
 
Internet
7.1%
Internet
4.4%
 
Cosmetics
4.8%
Telecommunications
4.1%
 
Other
31.0%
Other
49.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Rakesh K.
Executive Sponsor in Computer Software

While I love the Whatfix team we work with, wish there was a team within the US so working hours are mutual. That being said, Whatfix bends over backwards to adopt our hours and we still get what we need to done (just with a few very early mornings).

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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