Compare Whatfix vs Zoho Desk

See this comparison of Whatfix vs. Zoho Desk based on data from user reviews. Whatfix rates 4.8/5 stars with 30 reviews. Zoho Desk rates 4.3/5 stars with 483 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.9
(Based on 28 reviews)
8.6
(Based on 446 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 28 reviews)
8.6
(Based on 446 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 24 reviews)
8.3
(Based on 351 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 24 reviews)
8.6
(Based on 353 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 28 reviews)
8.2
(Based on 402 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.6
(Based on 24 reviews)
8.6
(Based on 329 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.6
(Based on 28 reviews)
8.8
(Based on 438 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.7%
72.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
26.7%
19.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.7%
7.6%
 
Computer Software
28.9%
Information Technology and Services
25.5%
 
Information Technology and Services
15.8%
Computer Software
11.1%
 
Consumer Goods
10.5%
Internet
4.5%
 
Internet
7.9%
Marketing and Advertising
4.5%
 
Cosmetics
5.3%
Telecommunications
4.1%
 
Other
31.6%
Other
50.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Eleanor P.
Administrator in Information Technology and Services

Whatfix have provided us with an excellent interactive on line help tool for our hotel clients. It is easy to use and set up. We have had lots of help directly from our Account Manager in setting up - who has always been on hand to guide us through the...

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Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Medical Devices

We’d like to see more robust life cycle management capabilities to support versioning control, testing, and deployment. Update: October 2016. Some of the enhancements to the product over the summer have really helped in this regard, such as the improved...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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