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Compare Whatfix vs Zoho Desk

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comparison of Whatfix vs. Zoho Desk
based on data from user reviews. Whatfix rates 4.7/5 stars with 35 reviews. Zoho Desk rates 4.3/5 stars with 615 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 33 reviews)
8.6
(Based on 564 reviews)
Ease of UseSee More
Ease of UseSee More
9.0
(Based on 33 reviews)
8.6
(Based on 566 reviews)
Ease of SetupSee More
Ease of SetupSee More
8.4
(Based on 27 reviews)
8.3
(Based on 450 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 27 reviews)
8.6
(Based on 452 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 33 reviews)
8.2
(Based on 510 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 27 reviews)
8.6
(Based on 423 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.7
(Based on 32 reviews)
8.8
(Based on 557 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
51.4%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
28.6%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
20.0%
6.6%
 
Computer Software
30.4%
Information Technology and Services
26.3%
 
Information Technology and Services
17.4%
Computer Software
10.4%
 
Consumer Goods
8.7%
Marketing and Advertising
4.5%
 
Internet
6.5%
Telecommunications
4.3%
 
Cosmetics
4.3%
Internet
4.2%
 
Other
32.6%
Other
50.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Medical Devices

One thing I noticed right away when comparing Whatfix with its competitors was how easy the tool was to use. This has held true and borne fruit for us in a big way. With minimal training we soon had half a dozen flow developers (mainly our software...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Phil W.
Executive Sponsor in Computer Software

Analytics is under development (but good) Admin interface Interface can be improved

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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