Compare Whatfix vs Zoho Desk
See this
comparison of Whatfix vs. Zoho Desk
based on data from user reviews. Whatfix rates 4.7/5 stars with 42 reviews. Zoho Desk rates 4.3/5 stars with 1,022 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
FREE
$0
/agent/month
 
PROFESSIONAL
$12
/agent/month
 
ENTERPRISE
$25
/agent/month
 
Free Trial Unavailable
Free Trial
Whatfix
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
8.9
8.5
Ease of Setup
Ease of Setup
8.1
8.2
Ease of Admin
Ease of Admin
8.3
8.4
Quality of Support
Quality of Support
9.9
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.5
Product Direction (% positive)
Product Direction (% positive)
9.7
8.7
Meets Requirements
Whatfix
8.9
Zoho Desk
8.7
Ease of Use
Whatfix
8.9
Zoho Desk
8.5
Ease of Setup
Whatfix
8.1
Zoho Desk
8.2
Ease of Admin
Whatfix
8.3
Zoho Desk
8.4
Quality of Support
Whatfix
9.9
Zoho Desk
8.2
Ease of Doing Business With
Whatfix
9.3
Zoho Desk
8.5
Product Direction (% positive)
Whatfix
9.7
Zoho Desk
8.7

Features

Knowledge Share
Knowledge Base
Whatfix
8.8
Zoho Desk
8.6
Searchable Articles
Whatfix
8.9
Zoho Desk
8.6
Community Forums
Whatfix
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
Whatfix
Not enough data available
Zoho Desk
8.3
Interaction
Web Portals
Whatfix
9.4
Zoho Desk
8.4
Forum to Reponse
Whatfix
10.0
Zoho Desk
8.4
Tickets and Tagging
Whatfix
10.0
Zoho Desk
8.7
Live Chat
Whatfix
10.0
Zoho Desk
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
45.2%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
31.0%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
23.8%
5.8%
Whatfix
Small-Business
45.2%
Mid-Market
31.0%
Enterprise
23.8%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.4%
Enterprise
5.8%

Reviewers' Industry

 
Computer Software
28.3%
Information Technology and Services
24.3%
 
Information Technology and Services
18.9%
Computer Software
10.8%
 
Consumer Goods
9.4%
Marketing and Advertising
4.1%
 
Internet
5.7%
Internet
4.0%
 
Telecommunications
3.8%
Telecommunications
3.9%
 
Other
34.0%
Other
52.9%
Whatfix
Computer Software
28.3%
Information Technology and Services
18.9%
Consumer Goods
9.4%
Internet
5.7%
Telecommunications
3.8%
Other
34.0%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
3.9%
Other
52.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Whatfix
Most Helpful Favorable Review
Rakesh K.
Executive Sponsor in Computer Software

Whatfix has been a strong partner of ours, patiently working through the integration and launch process over the course of months. They have been willing to help with countless hours of time, product enhancements, and other areas to make an excellent fit...

Most Helpful Critical Review
Darko G.
Administrator in Computer Software

Lack of possibility to include external CSS to modify the appearance of some widgets.

Zoho Desk
Most Helpful Favorable Review
G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Whatfix
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
Whatfix
No downloads provided
Zoho Desk
No downloads provided
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