Compare Zendesk Support, Freshdesk, and Zoho Desk

Pricing

 
Essential
$5
/month
Sprout
Free
for UNLIMITED agents
FREE
$0
/agent/month
 
Team
$19
/month
Blossom
$19
/ agent / month billed annually
PROFESSIONAL
$12
/agent/month
 
Professional
$49
/month
Garden
$35
/ agent / month billed annually
ENTERPRISE
$25
/agent/month
 
Enterprise
$99
/month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.6
8.5
8.7
Ease of Use
Ease of Use
8.6
8.8
8.5
Ease of Setup
Ease of Setup
8.2
8.5
8.2
Ease of Admin
Ease of Admin
8.3
8.7
8.4
Quality of Support
Quality of Support
8.4
8.9
8.2
Ease of Doing Business With
Ease of Doing Business With
8.4
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
7.6
8.6
8.7
Meets Requirements
Zendesk Support
8.6
Freshdesk
8.5
Zoho Desk
8.7
Ease of Use
Zendesk Support
8.6
Freshdesk
8.8
Zoho Desk
8.5
Ease of Setup
Zendesk Support
8.2
Freshdesk
8.5
Zoho Desk
8.2
Ease of Admin
Zendesk Support
8.3
Freshdesk
8.7
Zoho Desk
8.4
Quality of Support
Zendesk Support
8.4
Freshdesk
8.9
Zoho Desk
8.2
Ease of Doing Business With
Zendesk Support
8.4
Freshdesk
8.8
Zoho Desk
8.5
Product Direction (% positive)
Zendesk Support
7.6
Freshdesk
8.6
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
Zendesk Support
8.5
Freshdesk
8.4
Zoho Desk
8.2
Response Automation
Zendesk Support
8.4
Freshdesk
8.4
Zoho Desk
8.3
SLA Management
Zendesk Support
8.1
Freshdesk
8.2
Zoho Desk
8.2
Attachments/Screencasts
Zendesk Support
8.3
Freshdesk
8.4
Zoho Desk
8.3
Ticket Collaboration
Zendesk Support
8.6
Freshdesk
8.6
Zoho Desk
8.6
Ticket creation user experience
Zendesk Support
8.9
Freshdesk
8.8
Zoho Desk
8.7
Ticket response user experience
Zendesk Support
8.7
Freshdesk
8.8
Zoho Desk
8.5
Knowledge Share
Knowledge Base
Zendesk Support
8.6
Freshdesk
8.7
Zoho Desk
8.6
Searchable Articles
Zendesk Support
8.6
Freshdesk
8.6
Zoho Desk
8.6
Community Forums
Zendesk Support
8.2
Freshdesk
8.4
Zoho Desk
8.3
Interactive FAQs & Forums
Zendesk Support
8.2
Freshdesk
8.5
Zoho Desk
8.3
Process
Mentions
Zendesk Support
8.3
Freshdesk
Not enough data available
Zoho Desk
8.8
Tickets
Zendesk Support
9.1
Freshdesk
9.4
Zoho Desk
9.0
Macros
Zendesk Support
8.6
Freshdesk
8.9
Zoho Desk
8.4
Collaboration
Zendesk Support
8.7
Freshdesk
9.1
Zoho Desk
8.8
Interaction
Web Portals
Zendesk Support
8.6
Freshdesk
7.2
Zoho Desk
8.4
Forum to Reponse
Zendesk Support
8.5
Freshdesk
8.5
Zoho Desk
8.4
Tickets and Tagging
Zendesk Support
8.9
Freshdesk
8.8
Zoho Desk
8.7
Live Chat
Zendesk Support
8.5
Freshdesk
8.8
Zoho Desk
8.5
Channels
Phone
Zendesk Support
7.9
Freshdesk
8.8
Zoho Desk
8.6
Text
Zendesk Support
8.3
Freshdesk
Not enough data available
Zoho Desk
9.0
Email
Zendesk Support
9.0
Freshdesk
9.3
Zoho Desk
9.2
Social
Zendesk Support
8.5
Freshdesk
8.9
Zoho Desk
8.7
Live Chat
Zendesk Support
8.5
Freshdesk
9.1
Zoho Desk
8.9
Insight
Surveys
Zendesk Support
8.4
Freshdesk
8.8
Zoho Desk
9.0
Reporting
Zendesk Support
8.3
Freshdesk
Not enough data available
Zoho Desk
8.9
Visitor Activity
Zendesk Support
8.5
Freshdesk
8.9
Zoho Desk
8.8
Help Desk
Zendesk Support
8.6
Freshdesk
9.2
Zoho Desk
9.1
Communication Channels
Customer Portal
Zendesk Support
8.4
Freshdesk
8.6
Zoho Desk
8.3
Email to Case
Zendesk Support
8.8
Freshdesk
8.9
Zoho Desk
8.7
Chat/Live Support
Zendesk Support
8.4
Freshdesk
8.5
Zoho Desk
8.5
Social Integration
Zendesk Support
8.1
Freshdesk
8.2
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
Zendesk Support
8.0
Freshdesk
8.3
Zoho Desk
8.3
Customer and Contacts Database
Zendesk Support
8.1
Freshdesk
7.9
Zoho Desk
8.3
Products and Version Tracking
Zendesk Support
8.1
Freshdesk
8.2
Zoho Desk
8.4
Call Scripting
Zendesk Support
7.8
Freshdesk
8.1
Zoho Desk
8.2
Interactive Voice Response (IVR)
Zendesk Support
7.7
Freshdesk
8.3
Zoho Desk
8.3
Self Service/Community
Forums
Zendesk Support
8.0
Freshdesk
8.3
Zoho Desk
8.3
Knowledge Base
Zendesk Support
8.4
Freshdesk
8.5
Zoho Desk
8.4
Ideas/Feedback
Zendesk Support
8.1
Freshdesk
8.3
Zoho Desk
8.3
Q&A
Zendesk Support
8.2
Freshdesk
8.5
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
Zendesk Support
7.9
Freshdesk
8.2
Zoho Desk
8.4
Reporting
Zendesk Support
7.9
Freshdesk
7.8
Zoho Desk
8.3
Dashboards
Zendesk Support
8.1
Freshdesk
8.2
Zoho Desk
8.5
Platform
ITIL Compliance
Zendesk Support
8.1
Freshdesk
8.2
Zoho Desk
8.4
Mobile User Support
Zendesk Support
8.1
Freshdesk
8.1
Zoho Desk
8.4
Customization
Zendesk Support
8.0
Freshdesk
8.0
Zoho Desk
8.3
User, Role, and Access Management
Zendesk Support
8.3
Freshdesk
8.5
Zoho Desk
8.4
Internationalization
Zendesk Support
8.2
Freshdesk
8.1
Zoho Desk
8.1
Performance & Reliability
Zendesk Support
8.5
Freshdesk
8.8
Zoho Desk
8.7
Integration APIs
Zendesk Support
8.4
Freshdesk
8.2
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
39.0%
53.1%
71.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
44.7%
36.1%
22.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
16.3%
10.7%
5.9%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.7%
Zoho Desk
Small-Business
71.7%
Mid-Market
22.4%
Enterprise
5.9%

Reviewers' Industry

 
Computer Software
17.9%
Information Technology and Services
20.4%
Information Technology and Services
24.3%
 
Information Technology and Services
15.3%
Computer Software
14.0%
Computer Software
10.8%
 
Internet
10.3%
Internet
5.9%
Marketing and Advertising
4.1%
 
Marketing and Advertising
4.9%
Education Management
3.7%
Internet
4.0%
 
Telecommunications
3.3%
E-Learning
3.4%
Telecommunications
4.0%
 
Other
48.3%
Other
52.6%
Other
52.8%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.8%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Zoho Desk
Most Helpful Favorable Review
János C.
Administrator in Information Technology and Services

Awesome Software . Nice to see Zoho Desk at the top in G2Crowd prpdocut listing in their own catogery and itś truly deserving.Simplicity is at itś best . The simplicity to configuring the software. Great way of working at the interface. Tracking of the...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
Zendesk Support
No videos provided
Freshdesk
Zoho Desk

Downloads

Zendesk Support
No downloads provided
Zoho Desk
No downloads provided
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